03-26-2016 11:02 PM
28 12
tools
  1. remco8264's Avatar
    I no longer seem to have Glance settings on Windows 10 Mobile. I read suggestions to go to the Store (microsoft.com/nl-nl/store/apps/glance-screen/9wzdncrfj3ds), but is says ''This app isn't compatible with your device.'' Glance is still working, but I want to change the settings.

    Any other suggestions? Thanks in advance.
    03-16-2016 08:20 AM
  2. jmshub's Avatar
    Have you looked in Settings for Glance? Swipe down from the top of the screen to open the Notification Center, choose All Settings, then type Glance into the search box at the top of the screen. Does Glance Settings show up?
    03-16-2016 09:26 AM
  3. remco8264's Avatar
    Unfortunately not. Looking at the ''Extra'' settings, it seems other things are missing to. I'm wondering if I'm missing a firmware update, but it says there are no updates available.

    wp_ss_20160316_0001.png
    wp_ss_20160316_0002.png
    wp_ss_20160316_0003.png
    03-16-2016 09:46 AM
  4. pankaj981's Avatar
    Give it sometime, glance will eventually update to the WM10 compatible version letting you change the settings. If it doesn't then you'll have to manually install it. Let me find my shared folder with the installables for you.

    Edit: Use this link to download the WM10 system apps.

    http://forums.windowscentral.com/win...apps-wm10.html
    Last edited by pankaj981; 03-16-2016 at 02:44 PM.
    03-16-2016 10:00 AM
  5. Dido Kaludov's Avatar
    I have the same problem. Nowhere in settings not see glance screen option. I have Lumia 640 LTE with Official WM10
    DEATH INC likes this.
    03-18-2016 03:41 AM
  6. WellingtonW's Avatar
    I had this problem. I fixed it by reset by phone to factory settings.
    I've done this a few times now. Something is not working, or missing, so I reset the phone and it fixes or re-appears.
    Unfortunately, nearly always, something else stops working. I've gone back to WP8.1. That might be just my phone though.
    03-18-2016 07:58 AM
  7. remco8264's Avatar
    Give it sometime, glance will eventually update to the WM10 compatible version letting you change the settings. If it doesn't then you'll have to manually install it. Let me find my shared folder with the installables for you.

    Edit: Use this link to download the WM10 system apps.
    Thanks, managed to install Glance but the update fails with error 0x803f8001.
    03-18-2016 11:51 AM
  8. deabloem's Avatar
    I'm having the same problem. Glance screen does work, even if it is a little buggy with icons not updating properly. But no settings to be found and app says that it's not available for my phone.
    I did a hard reset before upgrading to 10 and did a hard reset after. I even did a soft reset to fix some lag issues. Didn't help for Glance screen settings. It's just not available.

    I'm wondering if it maybe is a translation thing? I see OP is running dutch translation and so am I. Just a wild guess!
    03-19-2016 07:53 AM
  9. Mad Cabbie's Avatar
    After a hard reset have any of you restored from a back up?? I use a 950xl and had issues with glance. The app crashed all the time. I didn't restore and all the goodies came back. Pain in the butt, but sometimes a necessary evil.
    03-19-2016 08:15 AM
  10. deabloem's Avatar
    After a hard reset have any of you restored from a back up?? I use a 950xl and had issues with glance. The app crashed all the time. I didn't restore and all the goodies came back. Pain in the butt, but sometimes a necessary evil.
    Nope, fresh install without restoring here.

    And it's not a translation thing. Tried changing language and region. Don't know why it would be, but it was worth the try!
    03-19-2016 08:18 AM
  11. Wan Firas's Avatar
    Have you tried update everything from the Store? I check Store update for three times before everything was properly updated. I noticed that Glance was updated through the Store. After the update, the font size matches with the lock screen.
    03-19-2016 09:55 AM
  12. WellingtonW's Avatar
    I had random issues like this. I just gave up with it. its seems just luck if you get everything working.
    03-19-2016 10:42 AM
  13. eddlang's Avatar
    Same issue here.

    I have a 640 dual-SIM. After I updated to W10M, glance was still in the Extras and it also received an update BUT, after I reset the phone to have a cleaner setup, glance disappeared from Extras and, to add insult to injury, I cannot install or update it from the store because it's listed as "not compatible"!!

    The funny thing is that glance actually IS working, but I cannot find it anywhere in the settings page, so I cannot change any of its settings.

    P.S. motion data also disappeared from Extras and is also listed as "not compatible".
    03-19-2016 01:21 PM
  14. deabloem's Avatar
    Have you tried update everything from the Store? I check Store update for three times before everything was properly updated. I noticed that Glance was updated through the Store. After the update, the font size matches with the lock screen.
    Yeah, everything else is updated. Glance is listed in my library under apps that 'don't work for this phone'. Going to the app itself in store shows the same. It just won't let us install or update it at all.

    I assume and hope it is just a temporary bug and that it will be sorted eventually.
    03-19-2016 01:45 PM
  15. BobbyBec's Avatar
    I had the same problem on lumia 640.
    How i fixed it .
    Hard reset the phone.
    When first load, go to store-settings and turn off update apps automatically.
    Then check for updates manually.
    Update glance and then will ask for restart , so restart .
    Then repeat for motion data and then for touch.
    Now i have them all working at the ''Extra'' settings.
    Sorry for my bad English.
    Last edited by BobbyBec; 03-19-2016 at 02:13 PM.
    03-19-2016 02:02 PM
  16. eddlang's Avatar
    Hard reset the phone.
    What do you mean by "hard reset"? You mean button-combination reset or the normal phone reset in the about page? The reset in the about page was the reason for this mess in the first place.
    03-19-2016 03:09 PM
  17. Frank Marczewski's Avatar
    Hello,

    i experienced the same issues.
    I also upgraded via hard reset and the options for glance are gone for my Lumia 640 XL.

    Is there a trick or fix to force update the gesture & touch app ?

    Best Regards

    Frank
    03-19-2016 03:52 PM
  18. eddlang's Avatar
    I downloaded and installed the glance AppX file through the link provided by pankaj981 and it does seem to have worked.

    1. download the glance appx file.
    2. open file explorer, go to the downloads folder, tap on the appx file and tap install. Since there is no feedback, you might think it didn't work but it does. Don't install it more than once.
    3. go to Extras and see if glance is listed there. If so, open it and it should ask for a restart. Tap on restart.
    4. after the phone boots up go to glance settings and check if everything is in place. You can keep or delete the appx file.
    5. also, go to store and check for updates. There should be an update available for glance. It updated fine for me.

    I have a dual-SIM 640.

    If you're reading this MS (you're not), how about making sure your OS specific apps are listed as compatible in the store before releasing the OS to the masses, so that we won't have to go through such hoops just to fix a simple thing like this.
    pankaj981 and kernnolozy like this.
    03-19-2016 04:11 PM
  19. deabloem's Avatar
    I had the same problem on lumia 640.
    How i fixed it .
    Hard reset the phone.
    When first load, go to store-settings and turn off update apps automatically.
    Then check for updates manually.
    Update glance and then will ask for restart , so restart .
    Then repeat for motion data and then for touch.
    Now i have them all working at the ''Extra'' settings.
    Sorry for my bad English.
    This worked for me! Thanks for the tip, BobbyBec!

    I did a factory reset and turned off automatic updates in the store. Searched for updates and at first Glance did not show up. I kept looking for updates and the second time it showed up. After a few more searches Touch and Motion showed up as well. I just kept searching until no other updates were found (54 in total for me). I then manually installed the system apps and restarted after each one. Then manually installed all other apps and left Store for last, just to be on the safe side. Now everything is installed and working!
    Wolfie_Smith and Lumia 625 like this.
    03-19-2016 04:46 PM
  20. Frank Marczewski's Avatar
    I have tried that with the manual installation, but that didn't work.
    Maybe i tried installing it two times, cause it didn't seem to work as you said and that triggered some failure.
    What i have done now is the following:

    1. Installed the Windows Device Recovery Tool
    2. Resetted my phone again, resulting in a plain Lumia Denim 8.1 ? I didn't expected that *lol*
    3. Deactivated auto update through the store.
    4. Installed Upgrade Advisor again.
    5. Updated manually through Upgrade Advisor and searched for updates.
    6. Now back @ 164 Build, options came back again and working.

    And yes why they release such a mess is quite unclear to me.
    Now we have multiple solutions ? Or random lucky picks for a problem that actually should not exist.

    Thanks anyway.

    Best Regards

    Frank
    03-19-2016 05:13 PM
  21. Wolfie_Smith's Avatar
    So I performed a hard reset this morning, hadn't done it since upgrade, and wanted to see if it would clear an issue I was having with multiple mail accounts, and missing icons. Once I t was all done I noticed I had no glance, touch or motion settings. So have just done another one and following advice given above, stopped automatic updates on store. Then going into downloads and updates, it said I had about 38 or so, with glance etc not being listed. I then selected check for updates, and another few added to the list, I kept doing this, then glance etc eventually appeared in the list. I am at 50 just now. Hope this helps someone.
    03-20-2016 06:39 AM
  22. WellingtonW's Avatar
    ...And yes why they release such a mess is quite unclear to me.
    Now we have multiple solutions ? Or random lucky picks for a problem that actually should not exist.
    ...
    I'm a bit disappointed myself. I was hoping WP10 would be less buggy at this stage. I've gone back to WP8.1 .
    03-20-2016 06:48 AM
  23. Wolfie_Smith's Avatar
    Should have said, this time during initial set up left storage for apps on device, the time previous, I had selected sd card on previous attempt, not sure if this was also relevant.
    03-20-2016 06:48 AM
  24. msirapian's Avatar
    Thank you very much pankaj981, I've just installed the 3 missing extra settings thanks to your appx!
    pankaj981 and Lumia 625 like this.
    03-20-2016 08:49 AM
  25. Mad Cabbie's Avatar
    Should have said, this time during initial set up left storage for apps on device, the time previous, I had selected sd card on previous attempt, not sure if this was also relevant.
    It probably did make some sort of difference. It makes me wonder if they could 'split' internal and external apps. Store quite happily carries on and when you go back to see whats downloaded you end up with a shed load of errors! Be nice if you could just 'agree' to the internal install just the once, rather than every app. The continual 'check' to force downloads or updates is also a pain, as there are many, like you, who are sitting around doing fresh installs! Don't you just love the simple install!!!
    mary beth hale likes this.
    03-20-2016 03:15 PM
28 12

Similar Threads

  1. Save the Queen Bee (and the day) with Apple Bob for Windows PC and Phone
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 03-16-2016, 08:20 AM
  2. Samsung's Galaxy TabPro S with Windows 10 is ready for pre-order in the UK
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 03-16-2016, 08:20 AM
  3. Windows 10 not connecting to hotspot
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 03-16-2016, 07:55 AM
  4. Favorite pictures on the live tile
    By pikacz in forum Windows 10
    Replies: 0
    Last Post: 03-16-2016, 06:58 AM
  5. How do I change my pin login on Windows 10?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 03-16-2016, 06:49 AM
LINK TO POST COPIED TO CLIPBOARD