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Windows Central Question
Hard reset on Nokia 635 not working. Never get a exclamation point
Was applying updates to Window 10. Was still running after 2 days. Removed battery and tried soft reset - didn't work, Hard reset didn't work either. Called T-Mobile support. They did everything they could and transferred me to Microsoft Support. Tried the Windows Device Recovery tool but it couldn't recognize the phone. (Did detect my Lumina 435 phone ok - so not the cable or port). Microsoft gave me tech support number for Nokia but they are closed on the weekends. Wish there was a jumper like on motherboards to reset BIOS. Any suggestions?
Was applying updates to Window 10. Was still running after 2 days. Removed battery and tried soft reset - didn't work, Hard reset didn't work either. Called T-Mobile support. They did everything they could and transferred me to Microsoft Support. Tried the Windows Device Recovery tool but it couldn't recognize the phone. (Did detect my Lumina 435 phone ok - so not the cable or port). Microsoft gave me tech support number for Nokia but they are closed on the weekends. Wish there was a jumper like on motherboards to reset BIOS. Any suggestions?