1. Windows Central Question's Avatar
    Volume is up, enabled sound notifications for new email, however I never get a sound. I had 3 emails before and not one peep.

    This is the latest update of Outlook. Redstone build from yesterday on an 640. I can't believe I have seen this issue for months. I have left tons of feedback via the Feedback Hub/App.
    03-25-2016 11:14 AM
  2. Jahunta's Avatar
    same here and its not possible to enable it, also microfoon very soft when on external speaker.
    03-30-2016 08:30 AM
  3. shenandoah's Avatar
    At least now I know it just isn't me that didn't have sound when an email came in. I thought there might be some setting hidden in the settings somewhere that I didn't have turned on. I've never heard a sound for email since being on Windows 10.

    Eric
    04-01-2016 01:27 PM
  4. theefman's Avatar
    Do you at least get a vibration or no notification of any kind?
    04-01-2016 01:59 PM
  5. squire777's Avatar
    I was having the problem too but it seems to work for me now. Here's what I did:

    Part 1:

    1) go into the Outlook mail app. Go to Settings -> Notifications.

    2) Check the box that says "Play a sound". For me the box was unchecked for some reason by default

    3) Do this for each email account you have, or just check the box that says "Apply to all accounts"


    If it doesn't work after that then make sure you have a sound setup for your accounts:



    1) Go to phone Settings -> Personalization -> Sounds

    2) In the Sounds area, scroll down to Manage App Sounds and click it

    3) You will see your email accounts within that list (for example you might see Gmail, Outlook etc). There will also be a listing for the Outlook Mail app itself, listed as 'Outlook Mail'.

    4) Go into each account and choose a notification sound, different than default sound. Do the same for the Outlook Mail app listing too. (So you are choosing a sound for each account and the entire Mail app. It could be the same sound for each if you wish).
    RumoredNow, dellaster and Rubidad like this.
    04-01-2016 05:17 PM
  6. Karan Bir's Avatar
    Yeah, even I activated it, I thought this was missing here. Thanks though
    04-01-2016 05:27 PM
  7. mmc-dsm's Avatar
    @squire777 : Thank you very much, worked for me!
    04-01-2016 05:45 PM
  8. rhapdog's Avatar
    squire777's instructions are what I had done this past weekend and got it working for me again. I went weeks without email notifications.
    04-01-2016 07:26 PM
  9. Horvath Gyorgy1's Avatar
    squire777's instructions are what I had done this past weekend and got it working for me again. I went weeks without email notifications.
    Unfortunately, his instructions do not work for me, however hard I tried them

    Update: hard reset solved the problem
    Last edited by Horvath Gyorgy1; 04-22-2016 at 03:13 PM.
    04-02-2016 11:03 AM

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