1. Windows Central Question's Avatar
    Good afternoon community!

    So here's my problem: I have windows 10 installed up to date (non-insider) and a lumia 640 with windows 10 (official release) and when i connect my phone, it doesn't install drivers. Instead, it stays unrecognized. It works well with W7 and W8.1 but not with W10.. i tried to install and uninstall drivers through device manager, use several usb ports and cables and yet nothing happens. Simply put, no matter what i try, i simply can't get my phone to appear in My Computer so i can put my files in it. I know i can do through other ways but this way is less work for me and easier to keep organized. Hope someone can help me :x

    Thanks in advance :)
    03-28-2016 09:52 AM
  2. nnando's Avatar
    I have the same issue, however on the phone I have the Windows Insider version of W10 and this was connecting well to a Windows 7 desktop. Now that I updated the desktop to Windows 10 it stopped seeing the phone. Funny thing is that under the "Safely Remove Hardware ..." it shows a Lumia 640 Dual Sim phone. I'm a Microsoft guy and shame they don't test these things specially when its their software and hardware. If anyone has a fix, please post. Thanks.
    07-01-2016 12:22 PM
  3. Saijin_Naib's Avatar
    Uninstall the device from Device Manager, unplug it, and plug it back in. Windows will re-initialize the driver and install it. This is a basic troubleshooting step that usually solves problems like this.
    RumoredNow likes this.
    07-02-2016 08:49 PM
  4. Wan Firas's Avatar
    I don't have the problem. You may need to wait for a while before the phone come up as a device (not a storage). You might miss it at the first glance in the file explorer.
    Saijin_Naib likes this.
    07-07-2016 04:32 AM

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