Cannot browse phone via Windows Explorer, stuck in MTP mode. How can I fix this?

thron

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Apr 29, 2014
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Cannot browse phone via Windows Explorer, stuck in MTP mode

When I plug my phone into my PC via USB, it's not recognized.
When I go to Device Manager, it's listed as a Portable Device: MTP USB Device (and sometimes, shows up under "Other Devices -> Unknown Device")

Under "Universal Serial Bus devices" there are 3 entries:
Lumia 830 (RM-985)
Lumia 830 (RM-985)
Lumia 830 (RM-985)

When I uninstall all 4-5 and reboot the phone/PC, no luck. It reinstalls itself as MTP. I've also tried to manually install the "Windows Phone - Other hardware - WinUsb Device" drivers from the Microsoft website, no luck.
 

KefKef

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Jan 10, 2016
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Re: Cannot browse phone via Windows Explorer, stuck in MTP mode

Unistall all 5 drivers (with delete option) and reboot PC. Install "Windows Device Recovery Tool" (V.3.3.31)
Run the program, and then connect your phone. Fresh, new version of drivers should then install.
 

thron

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Apr 29, 2014
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The only option is a wipe & replace? Everything works (phone/pc - all apps & functions), only connecting via USB is broken.
 

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