1. Errol Greer's Avatar
    I ran a backup of apps and settings to the cloud. Since then, I suddenly ran an app which downloaded all sorts of spam and links to win all sorts of expensive stuff. I need to get the phone back as it was before this happened. How do I do this?
    04-04-2016 11:34 AM
  2. realwarder's Avatar
    Uninstall the app? You cannot get any virus or anything on Windows Mobile, so simply deleting an app you installed will get the phone back.

    To restore a backup, you go into Settings/About and choose to Reset the phone. Re-login as your Microsoft account at reboot and it will offer to restore the backup.

    NOTE: Make sure your photos and videos are backed up first and the backup does not back those up. Connect to a PC or use OneDrive etc. to do that.
    04-04-2016 12:15 PM
  3. Errol Greer's Avatar
    I will wait a while to see if those "offers" come back before doing the restore.

    Many thanks
    04-04-2016 01:55 PM

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