1. Windows Central Question's Avatar
    On Lumia 640 (Windows 8.1), incoming calls go directly to voicemail instead of to the call forwarding number I set up. ATT can't seem to fix it. Help!
    04-07-2016 09:26 AM
  2. realwarder's Avatar
    Call forwarding is a network function. Sounds like an issue with AT&T. You can manually do it. From another website:

    Set up call forwarding on a 2G or 3G (GSM/UMTS) cell phone. If you have an early smartphone or conventional cell phone made within the last several years, chances are it uses one of these protocols.
    •Turn your cell phone on.
    •Dial the following code based on the type of forwarding you want: •Dial *21* for unconditional call forwarding.
    •Dial *004* for conditional forwarding when the line is busy, doesn't pick up, or is out of service range.
    •Dial *67* to forward calls on a busy signal.
    •Dial *61* to forward calls on no pickup.
    •Dial *62* to forward calls when the phone is out of service range.

    •After entering the code, dial the 10-digit phone number you want to forward calls to, and then press # to finalize forwarding. •On 2G and 3G phones, it is possible to overwrite call forwarding to another number by re-entering the appropriate code and supplying a new number. To revert to the original forwarding number, enter the code without a phone number, followed by a # instead of a *.
    RumoredNow likes this.
    04-07-2016 03:03 PM

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