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Windows Central Question
Nokia 635 blank Windows screen after password screen
Switching on the phone I see the symbols at the top including battery which is around 80%. I see my screensaver with time and date. I swipe up to enter my password but after the password screen I just get a blank screen - no Windows tiles visible. I can see the symbols at the top including notifications but touching that or swiping have no effect. I can touch the symbols at the bottom (arrow, Microsoft, search), they buzz but nothing happens, the screen is still blank.
I've tried removing the battery. I've also tried a soft reset (vol down + power). The phone starts, I go through the password screen but the next screen is still blank.
Is there anything else I can try before returning the phone to the supplier for fix / replacement? Thank you.
Switching on the phone I see the symbols at the top including battery which is around 80%. I see my screensaver with time and date. I swipe up to enter my password but after the password screen I just get a blank screen - no Windows tiles visible. I can see the symbols at the top including notifications but touching that or swiping have no effect. I can touch the symbols at the bottom (arrow, Microsoft, search), they buzz but nothing happens, the screen is still blank.
I've tried removing the battery. I've also tried a soft reset (vol down + power). The phone starts, I go through the password screen but the next screen is still blank.
Is there anything else I can try before returning the phone to the supplier for fix / replacement? Thank you.