1. Arizona Willie's Avatar
    When I go to the store an want to update my apps there are 3 that will not update.

    I get them onscreen trying to update but it fails every time. I have switched from having updates to to the SD card to having them go to main memory to no avail.

    The updates are:

    Lumia Help & Tips (US)

    Rate Your Device

    Lumia Motion Data

    This has been going on for months.

    Not that they are of great importance ... it's just annoying to have something that will not work.

    I have Soft Reset the phone ... no help.

    I thought today that if I delete those apps the new version should download.

    When I swipe left to the list of apps those 3 apps don't even show up in the list!!!

    How can I fix this?
    04-15-2016 04:56 PM
  2. Derausgewanderte's Avatar
    if a soft reset doesn't help and you've been experiencing this for months then it's time for a hard reset.
    Have you tried to cancel/remove the update from the store app? Does it come back after removing them?
    In my own experience these get stuck for a up to a few days until the problem resolves itself.

    If you don't want to do a hard reset then you will just have to live with these

    also, It's not clear whether you are on redstone or .218.
    On redstone I had issues with my 640 that had several apps in the store in the download section with no indicators, or ways to remove them. The apps were already installed. Some of them, e.g. Messenger wouldn't even start.
    Last edited by Derausgewanderte; 04-16-2016 at 03:57 PM.
    04-15-2016 11:28 PM
  3. broar94's Avatar
    Ive the same issue here as well, Rate your device and motion data is in store and is unable to update lol. I'm not doing a hard reset to resolve these errors ;)
    04-15-2016 11:34 PM
  4. Arizona Willie's Avatar
    I'm not going to do a hard reset either unless the entire damn phone quits working. These apps don't seem to be causing any problem so, as far as I'm concerned, they can just stay ****ed up.
    04-17-2016 05:08 PM
  5. Scienceguy Labs's Avatar
    I've seen this on my 640XL as well...same apps. Hard resetting did nothing for me, so I wouldn't suggest doing that, unless you just feel like it.
    Guytronic and thaman04 like this.
    04-17-2016 06:37 PM
  6. Derausgewanderte's Avatar
    04-18-2016 10:52 PM
  7. MaryJane197's Avatar
    Well I've had the same issue but with different apps. Mine was with Facebook and Twitter. I think what lead to the apps being stuck was I had previous versions of the app stuck on my sd card. When doing a hard reset and restoring my backup Windows popped up saying you have previous versions of apps on your phone do you wish to delete them? So I clicked yes and did the restore. Now my phone is updating apps just fine.
    04-19-2016 02:27 PM
  8. ak_r7's Avatar
    I had the same issue for a few weeks. Today, while updating other apps, i just clicked on small "cross" which appears beside these apps- looks like they have vanished i don't see them stuck when doing an update.
    04-25-2016 09:21 AM

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