1. osmin medina's Avatar
    How to recover my software phone. I tried to update on the window's insider and when I try it. Never came back. I only have a black screen trying to restart and nothing is happen. Please same body help me!

    Posted via the Windows Central App for Android
    04-23-2016 10:52 PM
  2. RumoredNow's Avatar
    I'm not sure where your phone is in the process from what you describe...

    Try a Soft Reset. Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). Soft Reset is a great go-to to solve many types of glitch.

    If that does not work...

    Hard Reset. Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down

    Now tap Volume Up / Volume Down / Power / Volume Down

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Windows Device Recovery Tool: https://forums.windowscentral.com/e?...token=ahsvukWW

    If your Phone is not recognized check here: http://forums.windowscentral.com/gen...more-oems.html

    Or This: Got a blue screen of death installing Windows 10 Mobile? Here's the fix! | Windows Central

    This even:

    When you get sorted out be sure to read this: http://forums.windowscentral.com/win...elines%5D.html
    Guytronic and osmin medina like this.
    04-23-2016 11:12 PM

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