[Windows Central Question]

My Nokia lumia 520 won't switch on won't do anything and then batter was fully charged has an error message

[Chintan Gohel]

My Nokia lumia 520 won't switch on won't do anything and then batter was fully charged has an error message

what error message do you get? Try removing the battery and putting it back

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[Wobbage]

I have a Lumia 520. The phone has worked flawlessly and beautifully for the last few years. I recently installed the prompted 8.1 updates (I have purposely put off and ignored getting the updates for a very long time) After being prompted for the last couple months I clicked to install them. Well that was a giant mistake.

Immediately after updating to 8.1 my power button no longer functions. I can not power on nor power off with a simple click. If I plug the phone into the charger it will come on and I can use it but if it goes to sleep I can't wake it unless I disconnect from power. This is simply not an acceptable workaround. Also I have noticed rapid power drain. I am unable to use the volume/power/camera buttons to reset. I was able to hard reset the phone from the "About' menu and I thought it would take it back to factory settings, where my phone would be reset to the version prior to updating. This was not the case and this did not resolve the issue.

I've tried removing the sim card and battery and then following that with a hard reset.... still the same issue

I now have an updated phone but it's unusable in this condition and I am more than a little frustrated. I don't want to have to purchase something new because this damnable update pooched it due to no fault of mine. HELP please.

OS VERSION 8.10.14234.375
FIRMWARE REVISION NUMBER 3058.500000.1424.0000
HARDWARE REVISION NUMBER 1.6.0.1

[Chintan Gohel]

I have a Lumia 520. The phone has worked flawlessly and beautifully for the last few years. I recently installed the prompted 8.1 updates (I have purposely put off and ignored getting the updates for a very long time) After being prompted for the last couple months I clicked to install them. Well that was a giant mistake.

Immediately after updating to 8.1 my power button no longer functions. I can not power on nor power off with a simple click. If I plug the phone into the charger it will come on and I can use it but if it goes to sleep I can't wake it unless I disconnect from power. This is simply not an acceptable workaround. Also I have noticed rapid power drain. I am unable to use the volume/power/camera buttons to reset. I was able to hard reset the phone from the "About' menu and I thought it would take it back to factory settings, where my phone would be reset to the version prior to updating. This was not the case and this did not resolve the issue.

I've tried removing the sim card and battery and then following that with a hard reset.... still the same issue

I now have an updated phone but it's unusable in this condition and I am more than a little frustrated. I don't want to have to purchase something new because this damnable update pooched it due to no fault of mine. HELP please.

OS VERSION 8.10.14234.375
FIRMWARE REVISION NUMBER 3058.500000.1424.0000
HARDWARE REVISION NUMBER 1.6.0.1

use windows device recovery tool to get back to the original OS. It's a software you install on pc and then use it to restore the phone

[Wobbage]

I am having issues installing that particular software, I actually downloaded and tried to install that shortly after doing the hard reset of the phone. I am getting an error message and it stops. Will this tool absolutely resolve the issue? It's possible I could download it on another computer and then run it with my phone. Thanks so much for the suggestion and the speedy reply. Greatly appreciate the help.

[Chintan Gohel]

I am having issues installing that particular software, I actually downloaded and tried to install that shortly after doing the hard reset of the phone. I am getting an error message and it stops. Will this tool absolutely resolve the issue? It's possible I could download it on another computer and then run it with my phone. Thanks so much for the suggestion and the speedy reply. Greatly appreciate the help.

try it another pc if you can. there used to be Nokia Software Updater but it's discontinued. It could also do the same work.