Why did the RBC Mobile App stop working on my Lumia 950XL?

[Windows Central Question]

RBC Mobile App stop working on lumia 950XL

Greetings,

Since the last week the RBC Mobile app shows me the same error each time I want to connect to my account: You are not current connected to the internet, Please try again.

is someone here having the same problem?

 

[Chintan Gohel]

Re: RBC Mobile App stop working on lumia 950XL

Greetings,

Since the last week the RBC Mobile app shows me the same error each time I want to connect to my account: You are not current connected to the internet, Please try again.

is someone here having the same problem?

try a restart or reinstall the app

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[pipe7]

Re: RBC Mobile App stop working on lumia 950XL

Damn, same problem for me. Not good, I really need my banking app. I just used it a few days ago, so not sure if this is since the last OS update or if something broke on RBC's end. What OS build are you on? I'm on the latest Insider Fast build. Lumia 950.

 

[aemehran]

Re: RBC Mobile App stop working on lumia 950XL

I have the same issue.

 

[a2ndrew]

Re: RBC Mobile App stop working on lumia 950XL

I have the same issue.

Me too

 

[wetworker]

Re: RBC Mobile App stop working on lumia 950XL

Same here. it stopped working on my 1520. BTW. it still working on my desktop and Surface RT.
I really needs this app because I pay all my bills with it.

 

[wetworker]

Re: RBC Mobile App stop working on lumia 950XL

Reinstalling does not work.

 

[wetworker]

Re: RBC Mobile App stop working on lumia 950XL

I just got a reply from RBC Twitter page. They are working on the login issue.

 

[Krystianpants]

I get the same issue. It could be their end, it could be the newest os update, it could be they are taking it offline to make a windows 10 version of app. So who knows.

 

[beman39]

its because y'all BROKE! so your bank stopped the App :wink: :winktongue: :winktongue:

 

[wetworker]

I hope so. a WP10 version would be sweet.

 

[pipe7]

I get the same issue. It could be their end, it could be the newest os update, it could be they are taking it offline to make a windows 10 version of app. So who knows.

Its not the newest OS update, its definitely the app. Same issue on my phone on Insider Fast ring, and my wife's on Production. Not sure if it is working on not on WP8 though, but I assume its the same issue. I think a W10 universal app is just drearning though, i'd say they are more likely to discontinue the app vs build a new Universal app.

 

[pipe7]

Re: RBC Mobile App stop working on lumia 950XL

I should also add that the app problem SEEMED to occur around the same time the RBC online making site going down for a day or so. Possibly related to that.

 

[Kerry2112]

Just my luck. I have accounts with 2 banks: BMO and RBC. BMO has no Windows phone app and now RBC app is kaput. Hopefully, they'll fix it sooner than later. BMO is really my main account and it's a drag that they have no app and their mobile site does not work properly in Edge (or any other browser I've tried on W10M). I have to use the desktop site.

 

[Krystianpants]

Its not the newest OS update, its definitely the app. Same issue on my phone on Insider Fast ring, and my wife's on Production. Not sure if it is working on not on WP8 though, but I assume its the same issue. I think a W10 universal app is just drearning though, i'd say they are more likely to discontinue the app vs build a new Universal app.

What's odd is I get this internet not working message on some of my Desktop apps since last update.

My brother also got it on production build after the last production update. It's happening on his intel driver utility program which is w32.

Not sure if it's a coincidence but never happened before.

 

[Krystianpants]

Just my luck. I have accounts with 2 banks: BMO and RBC. BMO has no Windows phone app and now RBC app is kaput. Hopefully, they'll fix it sooner than later. BMO is really my main account and it's a drag that they have no app and their mobile site does not work properly in Edge (or any other browser I've tried on W10M). I have to use the desktop site.

They have a desktop app which I prefer to their site. It's still from windows 8 but works pretty well.

 

[sphax22]

@wetworker : I just call the RBC number you indicate in your message to tell them about the error and try to help them, but the only answer I got is that they aware of the problem and they working on it. Unfortunately they have no ETA nor they got any inside about a W10M UWP application (which should be great !)... so we have to be patient and hopefully they won't pull off the app from the store...

 

[Kerry2112]

App is working again now. Just used it.

 

[wetworker]

Yep it's working again. Happy,Happy, Joy,Joy!