1. Suvamoy Deb's Avatar
    My phone was on charger after few hour it restarts automatically.After that it shows Nokia logo then windows icon,then again nokia logo and windows icon...again and again and again.I tried the hard reset and the software recovery tool.Though the software re-installation was successful the phone is still in boot loop.. please help....
    07-21-2016 08:47 AM
  2. charlatan1978's Avatar
    Hi, do you have an SD card in the phone? If so could you remove it?
    How long have you had the phone?
    07-22-2016 09:26 AM
  3. Suvamoy Deb's Avatar
    i have removed the sd card,sim card.....then i went with a hard reset,after that with windows phone recovery tool....and the software installation was successfull..but it is still in same condition..
    07-26-2016 03:59 PM
  4. charlatan1978's Avatar
    It's starting to sound like a hardware fault.
    Have you had the phone long?
    Have you tried another charger?
    Failing that I would probably look to change the battery, if you are comfortable doing so.
    Otherwise you may need to send it for repair.
    07-27-2016 03:16 AM
  5. Suvamoy Deb's Avatar
    the is only 1 year and 4 month old...after buying this phone i am totally frustrated with nokia....and i will never go for nokia again
    07-31-2016 04:51 AM
  6. Suvamoy Deb's Avatar
    the phone is only 1 year and 4 month old...after buying this phone i am totally frustrated with nokia....and i will never go for nokia again
    07-31-2016 04:52 AM
  7. v535's Avatar
    Try installing Windows Device Recovery Tool and after that, connect your phone and if still the device is undetectable, hit phone not detected button and Choose Lumia Phone Option. Mind you, you must perform a soft reset i.e. by holding both Power Button and Vol. down until you feel it vibrating.
    08-06-2016 09:27 AM
  8. Suvamoy Deb's Avatar
    This things already done....The service center said its a board issue.and they cannot fixed it.And suggested to buy a new one.And obviously i will buy a new one but this time it wont be a nokia......
    08-17-2016 01:38 AM

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