Help! Mail App Not Showing All Messages

[daelumia]

Starting this past weekend, I began to notice strange behavior with the mail app. New messages arrive, and I can see the preview text in my inbox, but when I click on the message to open it, I get a screen with the subject line at the top, but the body of the message never shows up. The status dots would go across the top of the screen. If I let the screen lock, when I reopen, I find the mail app has crashed / closed.

This is strange because while it happens most of the time, some messages get through. I haven't been able to identify a pattern. It happens with both my personal outlook.com and my work activesync accounts.

I was on the production W10 mobile release, and decided to give the slow ring a try to see if anything changed, but no luck - the problem is still there. Any ideas?

 

[Chintan Gohel]

I'm assuming you've checked for app updates?
Can you also confirm that your internet connection is stable?
And perhaps you could try removing one account and adding it back?

 

[Rvacha]

I have this issue periodically as well (14393.5). What fixes it for me is to open task manager, kill Outlook Mail, then wait a minute (literally), then launch the app again. There's no apparent rhyme or reason regarding when it will go blank that I can tell

Come to think of it, doesn't Mail use Edge for rendering E-mails? Perhaps there is a connection of some sort?