1. vickyh123's Avatar
    When I click on people and then the + button it briefly shows a page with add photo but then the app closes. I've tried turning it off and on again and updating all the apps. The phone is new today.
    09-01-2016 11:48 AM
  2. Maurizio Troso's Avatar
    When I click on people and then the + button it briefly shows a page with add photo but then the app closes. I've tried turning it off and on again and updating all the apps. The phone is new today.
    Do you add correctly your ms account? check settings if it needs attentions.

    Soft reset means holding power button till phone vibrates, it's different from rebooting.
    Which Windows build you got? Go to Settings, type Info , and tell us
    09-01-2016 11:52 AM
  3. vickyh123's Avatar
    Do you add correctly your ms account? check settings if it needs attentions.

    Soft reset means holding power button till phone vibrates, it's different from rebooting.
    Which Windows build you got? Go to Settings, type Info , and tell us
    We have added the ms account with no issues and have signed in. Tried a soft reset and it didn't work. The OS build is 10.0.10586.107
    09-01-2016 12:04 PM
  4. Maurizio Troso's Avatar
    We have added the ms account with no issues and have signed in. Tried a soft reset and it didn't work. The OS build is 10.0.10586.107
    That explains a lot. Your phone must update to anniversary update, and then all core apps . Are you under wifi coverage?
    A phone is like a notebook : when out-of-the-box, they must be updated to last versions.
    Goto Settings -> Updates, and check, and let it make its work. That' could take some hours, including apps updates obviously. (phone is pretty fast, but that's a massive upgrade)
    09-01-2016 12:07 PM
  5. Hassan Noori's Avatar
    When I click on people and then the + button it briefly shows a page with add photo but then the app closes. I've tried turning it off and on again and updating all the apps. The phone is new today.
    Same problem on my Lumia 650.
    Please help me.
    10-02-2016 02:16 PM

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