1. dacarter77's Avatar
    My daughter recently updated her 640 to W10, both updates. She generally likes it, although she did lose some contacts. The issue is the Store and the Camera app are crashing constantly. We did not do a hard reset and would rather not, but if we were to do a hard reset, what is the procedure? I don't mean the buttons to push, but everything you should do before and after to backup and restore your data.
    09-09-2016 04:23 PM
  2. jeffchapik's Avatar
    A backup should have been created automatically during your upgrade to W10M.

    After you reset and begin the setup procedure, as soon as you input the MS id it will show you the list of available backups and ask you if you want to restore using one or do a new install.
    09-09-2016 05:19 PM
  3. dacarter77's Avatar
    "should have been created", right, but I never trust these things.

    What is the latest version on the 640, non-insider? She's on 14393.67, but my 950 is on 14393.105. Not sure if the 640 should have 105 now or not.
    09-10-2016 10:07 PM
  4. libra89's Avatar
    "should have been created", right, but I never trust these things.

    What is the latest version on the 640, non-insider? She's on 14393.67, but my 950 is on 14393.105. Not sure if the 640 should have 105 now or not.
    That is the latest update. A new regular update has not been pushed out since that one.
    09-11-2016 04:44 PM
  5. dacarter77's Avatar
    thanks. I guess we'll hope for 105 soon on the 640 and maybe it will fix the crashes.
    09-11-2016 05:36 PM

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