Originally Posted by
Scott Pisciotta Yes, MSFT better keep their store business, will post about that experience now...
Fair warning, the Microsoft Store tried to fight my sister on a warranty replacement of her Band 2, after the online support instructed her to drive 2 hours to do that exchange. She eventually got the replacement, but it took a lot of convincing. Their customer service is spotty, and their warranties aren't all that good, on some products (the XB1 controller warranty is a joke).