11-22-2016 04:10 PM
tools
  1. tbonenga's Avatar
    tbonenga
    Trying to reset the phone but it keeps coming on without deleting all the stuff off of it
    10-16-2016 09:10 PM
  2. TechFreak1's Avatar
    TechFreak1
    Ambassador
    Moderator
    How are you trying to reset the phone?

    Are you using the "reset your phone" in the About Setting?

    If not go to About -> Show more -> Scroll down to the bottom.

    Also make sure you back everything up first!

    Lastly you can try using the windows device recovery tool.

    Link: support.microsoft.com/en-us/help/12379/windows-10-mobile-device-recovery-tool-faq
    RumoredNow and aximtreo like this.
    10-16-2016 09:19 PM
  3. drmega0226's Avatar
    drmega0226
    Turn off phone. Press the power key and volume up key at the same time to turn on the device. This works for Fierce XL.
    11-22-2016 04:10 PM
« [One touch XL] MY PHONE won't turn on? | Transfer text messages »

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