11-05-2016 01:13 PM
27 12
  1. vishal mehta1's Avatar
    wp_ss_20161016_0001.jpgI have had this phone since its launch with no issues, but lately its being rebooted every hour easily. Last night I got this message that phone is locked due to security reason. Plug it for more than 2 hours and then restart to use. I have attached an image. Can any one help me out here, how can I avoid this rebooting? I am using the Windows 10 Mobile Production version 10.0.14393.321.
    10-17-2016 01:40 AM
  2. beman39's Avatar
    try doing a factory restore that will clear it up, maybe someone more knowledgeable can help maybe with an easier way of fixing that?
    10-17-2016 12:20 PM
  3. vishal mehta1's Avatar
    Hi, i already did factory reset twice now, still seeing the same issue, Is there a way to change the firmware? I used Device recovery tool twice but still once i start the phone after reset, same thing restarts for no reason. Whether am connected to wifi or not, it restarts :(
    10-17-2016 12:51 PM
  4. Rohitdas Mallya B's Avatar
    Hi Vishal,

    Check if your battery has got a bulge. If yes, then that is the problem. I too am facing the same issue. Looking for a battery.
    10-17-2016 01:39 PM
  5. vishal mehta1's Avatar
    Hi Rohitdas, thanks for the message, I checked the battery, if i just look i dont see any bulge, but i do sense it when i touch it in the middle(very little). Do you think i should try for battery replacement?

    10-17-2016 01:45 PM
  6. Rohitdas Mallya B's Avatar
    Hi Vishal,

    Not sure. Place the battery on a flat surface and give it a spin. If it rotates then your battery is bulged.

    Symptoms that I noticed:
    1. Battery discharges quickly
    2. Phone restarts once the charge falls below 60%
    3. Beep sound when the screen goes off
    4. Phone functions normally when you are charging the phone(No restarts)

    Rohitdas Mallya
    10-17-2016 02:29 PM
  7. Muessig's Avatar
    I'd recommend getting a backup battery anyway, but try Rohitdas' steps and let us know if this is your problem.
    abhishek singh21 likes this.
    10-17-2016 03:44 PM
  8. vishal mehta1's Avatar
    Hi Rohitdas,

    thanks , it spins very smoothly :), now next question is where to find battery for this phone :)

    10-17-2016 03:54 PM
  9. vishal mehta1's Avatar
    Hi everyone, thanks for the replies...i have ordered new battery from Amazon. I will update this thread once I change the battery and see if that resolves the issues. 😊
    Snazrael and abhishek singh21 like this.
    10-17-2016 06:37 PM
  10. Rohitdas Mallya B's Avatar
    Hi Vishal,

    Are you residing in India? If yes, can you please share me the link?

    Rohitdas Mallya B.
    10-17-2016 09:22 PM
  11. abhishek singh21's Avatar
    you can get a replacement for free form Microsoft service center if you are still under warranty or bought an extended warranty after the purchase of your device. As it is quite clear that battery is the mail culprit here do let us know the behavior once you have a replacement battery. :)
    Laura Knotek likes this.
    10-18-2016 01:44 AM
  12. vishal mehta1's Avatar
    Hi Rohit, sadly I do not stay in India, I got the new battery but I still see the same issue :( the phone reboots and battery becomes less at an alarming rate.

    I went to Microsoft store but they are out of any phones/batteries for 950xl. I don't know how to fix this. The previous firmware did not cause this issue, is there a way to roll back the firmware? I already tried wdrt but no effect at all.
    10-23-2016 11:24 PM
  13. Rohitdas Mallya B's Avatar
    Hi Vishal,

    Sad to hear that. Which build are you on?

    I have ordered battery from ROUNDED.COM .

    10-24-2016 10:41 AM
  14. Mesbah's Avatar
    Before replacing battery try to clean its connectors with a soft cloth that is sprayed with a little alcohol. Also do same to two pins on the back of 950XL as well as two plates on the back cover where those pins connect to back door. Also after back cover is inserted in place push softly on back cover so the two pins connect properly to back cover. Do not scratch tips of the two pins as their connection to back door is vital for 950XL proper functioning.
    Rohitdas Mallya B likes this.
    10-24-2016 08:12 PM
  15. Rohitdas Mallya B's Avatar
    Hi Vishal,

    Had Mesbah's suggestion worked for you?

    Rohit Mallya
    10-27-2016 11:59 AM
  16. vishal mehta1's Avatar
    Hi Mesbah/Rohitdas i tried your suggestions but still the phone is doing the same thing. With the new battery it reboots more :(. I suspect this has to be because of some firmware thing. I remember this don't happen before, once the last firmware came it started :(. Do you guys have any other solutions? This was my primary phone and its difficult to operate like this.
    10-29-2016 11:39 AM
  17. anon(8966963)'s Avatar
    If the battery is bulged just go to the MS store.... Happened to me and they gave me a 950XL
    10-29-2016 11:49 AM
  18. vishal mehta1's Avatar
    I already tried that ,last i heard there is no lumia 950XL stock anymore since they stopped manufacturing, MS store guys told me to talk to MS support and nothing else :(
    10-29-2016 12:36 PM
  19. Huzaifah Zin's Avatar
    This also happen to me with the new firmware 10.0.14393.321. Randomly restarts.
    10-31-2016 03:19 AM
  20. vishal mehta1's Avatar
    See if your battery is bulged?
    10-31-2016 10:55 PM
  21. Mesbah's Avatar
    Hey folks,

    I am finding that 950XL shows strange behavior based on its interaction with my SDXC card. For example it quits to be turned off/on normally until I reset it then a page appears saying something went wrong with SD card bla bla bla.

    So remove your SD card and observe if still it reboots randomly. It might be due to copying files with long names onto SD card or something related to read/write/retrieve from SD card.
    10-31-2016 11:23 PM
  22. Rohitdas Mallya B's Avatar

    I got the new battery and my phone is working fine. No random restarts. I am on .321 build too.

    I cannot think of anything else. Maybe you could ask the Service Center Team to check your phone?

    Rohit Mallya
    11-01-2016 11:36 AM
  23. gourav mopidevi's Avatar
    Install latest fast build...
    11-01-2016 05:31 PM
  24. vishal mehta1's Avatar
    Hi Rohit, I just got back from service center was fortunate that they replaced my phone 😀. Glad to know that your phone is working properly now.
    Rohitdas Mallya B likes this.
    11-01-2016 10:37 PM
  25. beman39's Avatar
    Install latest fast build...
    eww no, I would stay away, unless you know what you're doing
    11-02-2016 12:23 PM
27 12

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