I talked to HP about it this morning (called about a separate issue... the phone said i removed my SD card when i didn't. they said they've upgraded the sim tray and are overnighting the new one to me. pretty awesome customer support). They said I have to talk to Tmobile first to ensure everything is setup properly and that my SIM card can support it (is that even a thing? i'm not sure) and if it still doesn't work, I can call back. The support person left my ticket open and said if someone else doesn't take ownership of the ticket prior to her returning on tuesday (she's out tomorrow until then), she'll call back and follow up on it. So, yeah, slight annoyances with the phone, but HP support is great.
Added/Edited: So I'm going to be trying to stop by a Tmobile store this week and have them make sure everything is fine on their end and that I don't need to replace my SIM card. After that, its still a problem, I'll talk to HP again.
Last edited by pjhenry1216; 02-02-2017 at 02:41 PM.
Reason: expanded details
02-02-2017 02:40 PM