1. AcGolfer's Avatar
    Had my 640XL phone for just over a year now and was finally going to upgrade to window 10. This is when I realized that my Wi-Fi probably hasn't been working for a while or longer.
    In the Wi-Fi setting section is seems to be connected with a good signal but phone update, states that I not connecting to the Wi-Fi.
    I used speedtest to check my speed, around 5MB and checking with another phone it at 40MB. I also have my photos+videos setting set to use Wi-Fi on videos downloads and they don't download and I always wondered why.
    Thanks in advance for any help.
    11-23-2016 09:09 PM
  2. holdum333's Avatar
    Hi There! I seldom answer questions about phones! I found this by searching your issue! See if this helps! If this helps you, please let me know!

    11-24-2016 12:51 AM
  3. AcGolfer's Avatar
    Thanks Holdum for the reply, I already find something similar and tried different things. I turned off 'internet sharing' I thing it was on by default. NFC and VPN is off, reset router, soft phone reset, turn Bluetooth off.
    I can't connect to any Wi-Fi even though it shows I have. I thinking maybe I need to do a HARD reset, wasn't sure if I wanted to but going to a Window 10 upgrade anyhow, some post about Win10 upgrade recommend a hard reset afterwards.
    11-24-2016 07:44 AM
  4. holdum333's Avatar
    Hi You're very welcome! Good luck. Let us know how things go! That's the best I can do!
    11-24-2016 03:42 PM
  5. AcGolfer's Avatar
    Well this is what I did. I bite the bullet and did a hard reset, got my wifi back. Next went straight to the MS store and installed 'upgrade advisor', next installed Window 10 then their update and everything went smoothly. As of now I running Windows ver. 10.0.14393.448
    As of now everything seems to be working fine. Thanks
    libra89, phuqit and apableo like this.
    11-25-2016 10:14 AM

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