1. LumiaGuy's Avatar
    For some reason, my AT&T Gophone 640 running W10 is no longer playing the stock (Glass) notification sound I have selected when I receive emails. I've checked both Outlook and General settings and don't seem to see anything wrong. Anyone ever experience this or have any troubleshooting tips?
    11-29-2016 09:18 PM
  2. abhishek singh21's Avatar
    is the account sync working normally? you could try reconnecting it .

    Are you an insider? what is the current OS build on your mobile?

    have you done a soft reset? to do that hold volume down + power key until phone reboots.
    Guytronic and libra89 like this.
    11-30-2016 01:29 AM
  3. Phillip Brown3's Avatar
    So go under your email account, go to settings, NOT manage account. Look under notifications where you will most likely see "play sound" unchecked....check the box. Should be good to go.
    11-30-2016 07:51 PM
  4. LumiaGuy's Avatar
    Well, I have absolutely no clue as to why but it started working again without my doing anything???
    12-01-2016 12:04 AM

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