[LumiaGuy]

For some reason, my AT&T Gophone 640 running W10 is no longer playing the stock (Glass) notification sound I have selected when I receive emails. I've checked both Outlook and General settings and don't seem to see anything wrong. Anyone ever experience this or have any troubleshooting tips?

[abhishek singh21]

is the account sync working normally? you could try reconnecting it .

Are you an insider? what is the current OS build on your mobile?

have you done a soft reset? to do that hold volume down + power key until phone reboots.

[Phillip Brown3]

So go under your email account, go to settings, NOT manage account. Look under notifications where you will most likely see "play sound" unchecked....check the box. Should be good to go.

[LumiaGuy]

Well, I have absolutely no clue as to why but it started working again without my doing anything???