03-12-2017 08:39 AM
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  1. arvi51's Avatar
    arvi51
    WhatsApp works for one week only. Then gone don't know why. Trying load it again,reset phone,6 times reset phone to factory settings-always black screen and "loading"and nothing happens. The same story with SEB,WIN TOOLS,CASHE CLEANER Pro,STORAGE CLEANER app. Some apps work good.
    03-10-2017 08:16 AM
  2. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    I wouldn't use any 'cleaner apps' to be honest. I suggest using the windows device recovery tool to completely wipe the device. Keep in mind, this will take you back to the build this phone originally shipped with. I think it was some early version of w10m. So you will have to update the phone a bit.
    03-10-2017 08:38 AM
  3. arvi51's Avatar
    arvi51
    Thank you. But I did phone reset to factory settings.That is not the same?I did that 6 times maybe.Still the same.
    03-10-2017 11:56 AM
  4. AV2RY's Avatar
    AV2RY
    Originally Posted by arvi51
    Thank you. But I did phone reset to factory settings.That is not the same?I did that 6 times maybe.Still the same.
    No, FR to my understanding brings you back to version you have/had before reset

    Can you download any other app. If not try with different Wi-Fi
    ven07 likes this.
    03-10-2017 12:42 PM
  5. arvi51's Avatar
    arvi51
    Yes I can.skype,amazon,Ali express spp working good
    03-10-2017 03:15 PM
  7. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    Originally Posted by arvi51
    Yes I can.skype,amazon,Ali express spp working good
    Like AV2RY says; what I suggested is different :) it can be a long process, but it might help. It is weird that you're only having problems with certain apps.

    Could it be that your default download location is set to SD? Try changing that to local/phone storage
    03-11-2017 02:34 PM
  8. arvi51's Avatar
    arvi51
    Thanks.Download location is set to phone storage
    03-11-2017 04:18 PM
  9. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    For a detailed explanation of all reset options available for Windows 10 Mobile users, please refer to this thread:
    http://forums.windowscentral.com/win...uld-i-use.html

    03-12-2017 08:39 AM
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