1. Awhispersecho's Avatar
    So I have a new XL here. It's the Dual Sim version direct from MS and I have it on AT&T. The SIm is in the Sim 1 tray. Why is it that I now have to dial in to voicemail and enter my passcode to get my voicemail? I always used to see a list of the contacts that left me a voicemail, click on it and listen to it. It has been that way on ever Windows phone I have had. But ever since getting this phone a few days ago, I have to dial in and enter a password to listen and it doesn't show a list of the voicemails I have. Is it because of the Dual Sim version? Is there a way to change it to be like it always used to be? This current way sucks. All help is much appreciated.
    03-19-2017 12:38 AM
  2. Mark Kaplan's Avatar
    Your Visual Voicemail should be enabled after your first time entering your passcode after getting a new voicemail. If that's not happening, contact AT&T customer care.
    Awhispersecho likes this.
    03-19-2017 12:51 AM
  3. Awhispersecho's Avatar
    Yeah, it requires me to dial in and then enter the pass code each time. Thanks for the help.
    03-19-2017 01:51 PM
  4. mryan55's Avatar
    When the VVM bug first got worked a year or so ago it just randomly started working for me one day, no input on my end other than entering the PIN as usual.
    03-20-2017 12:27 PM
  5. PJL99's Avatar
    Do you have Cellular data enabled? It must be on for AT&T's Visual Voicemail (that doesn't require a password every time) to work.
    03-20-2017 11:09 PM
  6. Awhispersecho's Avatar
    Yeah it's all good now. Started working yesterday. Just took it a while to want to join the party I guess. Thanks
    03-21-2017 05:15 PM

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