Originally Posted by
Indistinguishable Just wanted to circle back with you and see if you ever reached a resolution on this? Did you end up getting a new device through Microsoft Complete?
Yeah, forgot to post an update (sorry). Checked with 2 MSFT stores near me (Boston) and both had refurbished 950XLs for replacements. I haven't personally exchanged it yet as I am trying to figure out if a $100 deductible is worth it for screen replacement, given that the replacement device is refurbished. (I had bad experience with reconditioned hardware from Apple). But for anyone looking into something similar, your local MSFT store most likely has a replacement available.