11-23-2013 07:24 AM
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  1. Salem874's Avatar
    IF you pre-ordered online from Microsoft Store, and used PayPal as your payment method, I'd suggest you check the Payment Status on your PayPal account on the day you placed your pre-order.

    I just happened to check mine, and noticed that my Payment Status was set to Expired.

    This made sense to me, as the order had been placed months ago, but MSFT hadn't yet requested the money. As such, a contact PayPal for confirmation that the payment would still be made if Microsoft were to request the money now. Unfortunately, PayPal said that any requests now for the funds involved in that transaction would be refused as it had Expired.

    I've now therefore had to go back to Microsoft Store (by phone), cancelling my original pre-order and getting them to place another order. When doing this i made sure, and was assured, that my priority for the Xbox One Day One Edition with FIFA 14 would be kept.

    So, It looks like the "Expired" card emails sent out on Monday might not have been in error at all, especially as Aperture o got the same "expired card" email and placed his/her order with PayPal payment.

    So, if you pre-ordered using PayPal for payment, I urge you to check this! Especially as you know only have two days before Microsoft start processing orders.

    Mine is listed at BackOrdered, but the status on the left hand side says "Order In Process". If my console is backordered, I will flip out because I ordered mine on June 10th. If anyone ordered before me, I will be surprised.
    Microsoft goods are always listed as "backordered" when they're pre-order items. Don't worry about it.
    Also, just noticed that my replacement Order is now listed as "In Process" in the main area (as opposed to "BackOrdered" on the original) AND on the left
    11-13-2013 06:58 AM
  2. Pete's Avatar
    If you're paying via PayPal, you'll be fine (as long as your PayPal account can access the funds and doesn't have a spending limit).

    I used the same method to buy my Surface 2 (which I pre-ordered as soon as the pre-orders were public) and things went through smoothly).

    The "expired" email was just a case of someone using the wrong template to send out the "check your payment details" reminder email.

    Our Mistake.

    You recently got an email from us telling you that your credit card had expired for your
    Xbox One pre-order. That wasn’t the email we meant to send you, and we’re sorry about the confusion it may have caused.

    What we meant to ask you to do was to verify your billing and shipping address. You can do that by checking
    your order history.

    If you’ve checked your billing and shipping address and everything looks OK, you don’t need to do anything else. If you see a problem, then please call us at 0800 026 0329.

    We’re looking forward to delivering your Xbox One on 22 November.
    There's bound to be a lot of uncertainty and doubt, but if you have money in the nominated account, you'll get your console on launch day (unless something unforeseen happens on delivery day)
    11-13-2013 07:47 AM
  3. Salem874's Avatar
    Yes, but the Surface 2 wasn't order months in advance though...

    I think the issue (with me at least) was that i pre-ordered 3 months ago....

    I'm not worried about the expired email, but rather PayPal.

    Anyway...we'll see what happens
    11-13-2013 07:53 AM
  4. Pete's Avatar
    Surface pre-order was 3 1/2 months.

    If there was issues with using PayPal as a payment method, Microsoft would be remiss in pointing out the risk involved. I was on the phone with a customer service guy this week who verified that my payment details were all in order.

    If there was any issue with using PayPal, Microsoft would lose a whole lot of revenue in terms of console sales and digital content downloads, not to mention the PR fallout.

    Relax, it'll be fine.
    11-13-2013 08:16 AM
  5. oldpueblo's Avatar
    That's interesting, I'd love to change my payment method to paypal but they wouldn't let me on the phone.
    11-13-2013 10:10 AM
  6. shaunydub's Avatar
    Anyone had their order processed yet?
    No change for me yet, keep checking every couple hours...the amount of consoles they need to process I would think they will be working the weekend.
    11-16-2013 12:59 PM
  7. iop777's Avatar
    Anyone had their order processed yet?
    No change for me yet, keep checking every couple hours...the amount of consoles they need to process I would think they will be working the weekend.
    I ordered from The Source and mine was just shipped.
    11-16-2013 02:08 PM
  8. oldpueblo's Avatar
    Anyone had their order processed yet?
    No change for me yet, keep checking every couple hours...the amount of consoles they need to process I would think they will be working the weekend.
    Mine was charged on the 15th from the Microsoft Store, but no other correspondence from them so far.
    11-16-2013 04:30 PM
  9. AlexanderJJJ's Avatar
    Mine says "BackOrdered" kind of nervous it won't come the 22nd now! D:
    11-16-2013 04:43 PM
  10. blakkrobb's Avatar
    Mine shipped today..got my tracking number in the email maybe I'll get it early
    11-16-2013 05:05 PM
  11. pedenske's Avatar
    Well got my shipping confirmation just now from the microsoftstore.ca site and says the status is now complete. Its only a matter of time now....
    11-16-2013 07:05 PM
  12. Beast of Haeven's Avatar
    Microsoft just took the money from my account. I guess I should expect my tracking number and email soon.
    11-16-2013 08:36 PM
  13. WG Rowland's Avatar
    As of today I have either a charge or pre-auth on my account for the XB1. Looking forward to this...
    11-16-2013 10:28 PM
  14. AlexanderJJJ's Avatar
    Yes! Mine just got shipped! :)
    11-16-2013 11:47 PM
  15. AlexanderJJJ's Avatar
    So I just checked my tracking number. Says it's coming UPS and found some interesting things... it's coming from Ontario, Canada and it's being shipped by UPS Next Day Air Saver! Could this mean I could recieve it early?? :D
    11-17-2013 05:12 PM
  16. Salem874's Avatar
    No change to my order as yet, although there are "Pending" charges on my card which could be for the xbox order (values match).

    #excited
    11-17-2013 05:25 PM
  17. Beast of Haeven's Avatar
    No change to my order as yet, although there are "Pending" charges on my card which could be for the xbox order (values match).

    #excited
    Same here man. I wish they would send me my tracking number already!
    11-17-2013 05:40 PM
  18. TechFreak1's Avatar
    I pre-ordered mine on amazon, no change or email update yet damn it lol.
    11-17-2013 05:46 PM
  19. runamuck83's Avatar
    My card had a pending charge from MS but haven't received tracking yet. Ordered the week of the announcement... Hoping I get something soon
    11-17-2013 05:57 PM
  20. pedenske's Avatar
    So I just checked my tracking number. Says it's coming UPS and found some interesting things... it's coming from Ontario, Canada and it's being shipped by UPS Next Day Air Saver! Could this mean I could recieve it early?? :D
    Where did you find that info at?
    11-17-2013 08:13 PM
  21. jamrock60's Avatar
    Got mine too tracking number but it does not show anything as yet so I know its on the way

    Sent from my 920 using Tapatalk
    11-17-2013 08:25 PM
  22. AlexanderJJJ's Avatar
    Where did you find that info at?
    On the email Microsoft sent to me that it was shipped. If you go to the tracking number provided in the email and click it, it should show that info. If you just received the email, could take a couple hours for it to show that info.
    11-17-2013 08:30 PM
  23. TheSuperShoe's Avatar
    My Day One Xbox Live 12 month card shipped, but not the One. But it's all be charged to my credit card.... :-). SO EXCITED.
    AlexanderJJJ likes this.
    11-17-2013 08:43 PM
  24. unstoppablekem's Avatar
    I'm getting my Xbox one on the 22nd, but I hope you will get yours before Friday!
    AlexanderJJJ likes this.
    11-17-2013 08:46 PM
  25. Keith Wallace's Avatar
    My Day One Xbox Live 12 month card shipped, but not the One. But it's all be charged to my credit card.... :-). SO EXCITED.
    They shipped an Xbox LIVE card? Why not e-mail a code?
    11-17-2013 11:15 PM
87 1234

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