01-19-2014 01:50 AM
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  1. Lundon44's Avatar
    The Pre-Order:
    Honestly, I feel like I've had the worst luck in regards to my whole experience with the Xbox One. First I spent countless hours on the phone with the Microsoft Store customer service department trying to make sure my order was taken properly. That took 4 calls and 5 hours of my life away. And the biggest surprise/shock from that whole ordeal was a supervisor actually upfront lied to me and up-sold me on a new Gold membership after telling me my current Gold on my 360 wasn't transferable. So I took his word, ordered another 12 months of Live and then realised that it just didn't make sense. I called back to find out that yes he lied to me just to get a sale. Unbelievable. I also pre-ordered in July Fifa '14 and a few other games. Oddly when I received shipping notices I didn't get anything for a few games. I checked online and found the status to be "back ordered" till Dec. Odd considered I pre-ordered in July and I could walk into EB Games 3 days before launch and grab them off the shelf. Anyway, after being emotionally scarred from that whole ordeal I complained all over their Facebook page. I was quickly assisted by an "escalations" agent out of the U.S. Much better experience.

    The Delivery:
    The Xbox was finally on it's way over on the 22nd. I took a half day off and asked my loving girlfriend in advance to work from home in the morning. That way if it arrives in the morning she's there, and I'll be back in the afternoon in case it showed up then. I leave the office at 2pm, make it home at 2:30pm to find my girlfriend had to leave to work at 1:30. She left a note for UPS to leave it in our property management office. I wasn't cool with this but I was home now so it didn't matter. I waited till around 3pm and then my escalations agent called to tell me UPS attempted to deliver at 2pm but no one was home. I lost my mind. She called UPS for me to attempt a re-route back to me but couldn't promise anything. I immediately called my girlfriend and ripped into her. I blamed her for this whole thing because she bailed on me before I got home (which wasn't part of her promise). She called UPS and bitched at them too and surprisingly UPS called me back. The error turned out to be they didn't get a unit# inside my building so they didn't know where to deliver it. Odd. So I apologized to my girlfriend and thanked her for fixing the situation. UPS waited until last minute and showed up at 7pm at the very end of the day on Friday.

    The Xbox One Experience:
    Finally the moment I had been waiting for. I opened the box like a kid at Christmas and hooked the console up as quickly as I could. Somehow I was able to forget all the stress I endured the last few months. I began the set up process.. Hooked up my cable box into the console and was ready to roll. I immediately noticed no One Guide options. A quick Google search informed me this option wasn't available at launch in Canada. I can't describe how much of a disappointment that was. But I would live to deal with it. I began installing all the important apps and then my game discs. Overall I fell in love with the new console but did encounter a lot of bugs along the way. Apps like Skype would freeze on me. NBA2K14 couldn't make it past the boot screen without a "soft reset". And on top of that I have yet to be able to connect to an online game with a friend without the server failing to connect. The Audio CD player app didn't work so great for me. Audio sounded static-like and hissy. Almost missed the ability to rip my cd's to the console and play them while I'm gaming. Voice controls like "Xbox, On" worked some of the time. But when it did on the first try I felt very proud! My pinned apps kept disappearing and re-appearing. I had a hell of a time trying to connect to Fifa '14 for an online friendly. It seemed we both had a ton of router changes to make first. I did experience some online lag from time to time too. And then I experienced some lag within the dashboard too. I found out that holding the power button on the console for 5 sec to reboot would usually get rid of whatever bugs I couldn't escape. I miss my online friend pop-ups and a handful of other things my 360 spoiled me with. It doesn't mean I don't appreciate the new features I just feel like the One is just the beta for what it's meant to be. Or maybe even the Alpha. So many bugs, missing or incomplete features.. I feel like they should have waited until next year and get this thing right.

    The Last Straw:
    Funny enough how out of all the games I own on the One (Fifa '14, Battlefield 4, Forza 5, Ryse, NBA2K14, Killer Instinct and Powerstar Golf) I find myself addicted to Powerstar Golf. I tossed in countless hours last week upgrading my golfers. Last night I tossed in a few rounds, left the house for a few hours and came home to find my Day One console was DEAD. No power, no juice, just a lifeless console. Turns out I had a lemon, suddenly. The powerbrick would light up orange until it was plugged into my console but once plugged in it just faded like my hopes and dreams. I again contacted my escalations agent who forwarded me to Xbox support. They quickly took a case # and asked me to ship it back and I'd have my replacement in 1 - 2 weeks. Not so acceptable. Better yet my Fifa '14 disc was still inside the console. Yes I did try the manual eject with the paperclip trick but with my luck it did nothing. I spent 2 hours trying to fiddle with that little hole and no dice. So I've lost my console after all this and my fav game. Today I will be packaging this thing up and waiting out my 2 long weeks. Luckily someone I knew at the Microsoft Store close by had an extra Xbox One with my name on it so I impatiently bought another one to use until my new one arrives and then I will be happily selling it for someone else's Christmas gift.

    Personally, I don't think anyone's luck can be worse than mine.

    Due to concerns about my girlfriend ripping I made sure to make note that I apologized for wrongly accusing here when UPS took the fault. She forgave me and we are living happily ever after.
    Last edited by Lundon44; 12-03-2013 at 12:00 PM.
    OHardy likes this.
    12-02-2013 06:55 PM
  2. EmceeGeek's Avatar
    You ask a lot of your girlfriend

    Sent from my iPhone 5S using Tapatalk
    12-02-2013 07:07 PM
  3. azcruz's Avatar
    I don't think you would let a device leave you "emotionally scarred, for life."

    You'll be fine.
    12-02-2013 07:07 PM
  4. TonyDedrick's Avatar
    Your girlfriend has a lot of patience. I'm certain if that were me and my wife in this situation and I lost it over a gaming system, she'd probably bypass the couch and outright kick me out, lol.
    ecr80, TechFreak1, Chregu and 6 others like this.
    12-02-2013 07:14 PM
  5. Jas00555's Avatar
    While I sympathize with you, I also agree that saying it "scarred you for life" is a bit extreme.
    12-02-2013 07:14 PM
  6. jmshub's Avatar
    I agree with you that you have bad luck. I agree with everyone else that there is epic amounts of hyperbole in "scarred for life"
    12-02-2013 07:43 PM
  7. Lundon44's Avatar
    Believe it or not I "asked" my girlfriend meaning if it was an inconvenience for her should have the option to say no. I also didn't mention she's self employed and makes her own schedule. Plus her physical office is a 3 min walk from our home so staying home was nothing for her.

    And yes, scarred for life was a mild exaggeration. Though my experience from this whole ordeal will be quite memorable lol.
    anon5351951 likes this.
    12-02-2013 07:46 PM
  8. Citizen X's Avatar
    Personally, I don't think anyone's luck can be worse than mine.
    You don't have bad luck. Your experience sounds pretty typical. In the US people are going to pieces over the healthcare.gov glitches, but what's baffling to me is any number of commercial websites are just as bad if not worse. My Thanksgiving has been marred by all sorts of website and phone tree mayhem. I've been lied to by upwards of 10 different people from multiple corporations. Devices are very complex these days and customer service has reached a multi century low. That's a terrible combination.
    WanderingTraveler likes this.
    12-02-2013 08:07 PM
  9. Reflexx's Avatar
    Man. That is a lot of bad luck!
    12-02-2013 08:35 PM
  10. michail71's Avatar
    Typical bleeding edge of technology. It will all be alright.
    12-02-2013 09:02 PM
  11. Keith Wallace's Avatar
    Believe it or not I "asked" my girlfriend meaning if it was an inconvenience for her should have the option to say no. I also didn't mention she's self employed and makes her own schedule. Plus her physical office is a 3 min walk from our home so staying home was nothing for her.

    And yes, scarred for life was a mild exaggeration. Though my experience from this whole ordeal will be quite memorable lol.
    I think the comments are more about how you said that you "ripped into her and blamed her for this whole thing." That's crappy. That, and calling "emotionally scarred" over this a "mild exaggeration" is silly.
    12-03-2013 12:37 AM
  12. sejgiul's Avatar
    Sounds like your girlfriend needs to dump you. Why would you "rip into her" over a flaming xbox??? You obviously care more for your gadgets than her. I am waiting to see a report of a Canadian man getting his todger stuck in his xbox one because his girlfriend dumped him...
    12-03-2013 04:04 AM
  13. etad putta's Avatar
    In b4 lock although i must say i had an electric fork once that was dreadful. I still wake up screaming.
    sejgiul likes this.
    12-03-2013 07:58 AM
  14. WinFan1's Avatar
    I'm sorry that your experience has been so bad. The only thing I can tell you is that you are not alone in having bad dealings with bad hardware on opening day.
    Lundon44 likes this.
    12-03-2013 08:24 AM
  15. Kellzea's Avatar
    Not to worry, children in Africa are planning a fund raising event to help compensate you for your "worst luck of anyone ever".

    I'm sorry for your loss.
    12-03-2013 08:52 AM
  16. KoreyTM's Avatar
    "I immediately called my girlfriend and ripped into her and blamed her for this whole thing because she bailed on me before I got home."

    How classy of you.
    12-03-2013 09:50 AM
  17. KoreyTM's Avatar
    Not to worry, children in Africa are planning a fund raising event to help compensate you for your "worst luck of anyone ever".

    I'm sorry for your loss.

    I lol'd. Thank you for that.
    sashlon, Nogitsune Micah and jsn76 like this.
    12-03-2013 09:50 AM
  18. radmanvr's Avatar
    Interesting read. I love stories. However I do not think such a console can leave you "scarred for life". Sorry for your "bad luck" I've never had such bad luck with electronics.
    12-03-2013 10:25 AM
  19. MrWhiteman's Avatar
    Ps4 ftw ps4-rhombox-cropped.jpg
    12-03-2013 10:25 AM
  20. tk-093's Avatar
    What's a PS4?
    12-03-2013 10:37 AM
  21. Burnout1212's Avatar
    so why hasnt your gf left you, you sound like a whinny brat
    12-03-2013 10:41 AM
  22. berty6294's Avatar
    Please. Your story is nothing compared to mine....
    12-03-2013 11:30 AM
  23. Jas00555's Avatar
    After a long day at work, I came home one day early from work (I stubbed my toe so they let me go home with an injury) and wanted to play Forza, but I couldn't find my Xbox. I thought that was weird, so I looked around my kitchen, nothing, living room, nothing, the laundry room, still nothing. I heard some rumbling in my bedroom, so I walk in and guess what? My Xbox was making love to my girlfriend right there on my bed. They both saw me and we all three just started to look at each other, saying nothing. I was furious so I yelled at the top of my lungs and said "Xbox off". Then my Xbox shut off and crushed my girlfriend due to its massive weight.

    ... And you thought your life was hard.
    12-03-2013 11:39 AM
  24. Lundon44's Avatar
    Wow! A lot of girlfriend related comments here lol. So because of that I feel obligated to further explain. I'll expand on what wasn't revealed in my original posting. I asked a huge favour of her which she willingly agreed to. Again, because it was a minor inconvenience to her. But instead of waiting for me to get home (which was originally promised) she passed the buck and bailed early. She just threw a note on the intercom system for UPS saying to leave the package in the front office which wasn't part of our original deal. The package arrived during the time I was walking home and after she left. Therefore my first thought was that had she been home as promised the package would have been received.

    Here's what else wasn't revealed. The escalations contact originally called me stating that the package was undeliverable because no one was here to receive it. Which was why I originally "ripped" into her. Because she broke our arrangement which was for her to wait for me. And after all I had been through the last thing I needed was to miss my delivery and have to take another day off work the following Monday to receive it. Now after she called UPS to help me out of feeling bad for not sticking around for me UPS called me back in 10 min. They said that there was no unit # on the packing slip for some reason (though the MS Store had it on their end). So the package was undeliverable. When UPS said they took responsibility for it and promised to re-route the driver I called back my girlfriend to thank her for sorting it out and I apologize for "ripping" into her as UPS admitted it was their fault. We both forgave each other for the misunderstanding clearly caused by the escalations agent.

    So no need for dumping. Life still goes on. Lol.
    Last edited by Lundon44; 12-03-2013 at 12:04 PM. Reason: grammar
    12-03-2013 11:46 AM
  25. Lundon44's Avatar
    Please. Your story is nothing compared to mine....
    Please share
    12-03-2013 11:47 AM
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