xbox error code

[Angelito Carey]

I signed to a Xbox music pass $9.99 and I'm try to download music and once is on my phone and when I'm trying to play it I get an error code (( sorry but we can't play this file on your phone error code: C00D7176 ))
I was chatting with an agent of "" Xbox music pass expert "" I reset my phone from factory but the issue still on my phone
somebody can help me with this PLEASE !!! . my phone is brand new I just bought it 3 days ago. Lumia icon windows 8.1

 

[bassivemash]

Same issue here.. They screwed up again...

 

[ncxcstud]

This question might be better served/answered in the Windows Phone section of WPCentral's forums as this is the XBOX One section of the forums