1. gsquared's Avatar
    Noticed this when I upgraded to the 4.8 software version. Zune will start up when I connect the phone but shows no device connected. The PC recognizes the phone just fine as well. It does show as two devices now instead of one (Samsung SHG-i917 and Windows Phone USB).

    I've tried everything I can think of including reloading both my phone and PC (from OS up). I did a Google search for "windows phone 7 pc driver" and first thing that comes up is others describing the same situation. There is also a cat in the Samsung Focus board here with same issue. The MS solutions provided are useless.

    Any advise would be appreciated....
    09-05-2011 12:15 PM
  2. Jazmac's Avatar
    There is an update to Zune that simply will not install on either my desktop or my laptop. I have the latest NT framework installed so that's probably not it. I may need to reboot and try again. Windows 7, I hardly ever need to reboot anymore.
    09-05-2011 12:30 PM
  3. wolf1891's Avatar
    I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).
    09-05-2011 05:41 PM
  4. TheWeeBear's Avatar
    I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).
    I get that on my PC too and it's a relatively new one. Have to move the Skype phone into another USB now and again to get windows to see it. Doh! :)

    Not had any Zune & WP7 problems so far. Long may that continue. :)
    09-05-2011 05:44 PM
  5. gsquared's Avatar
    Update:

    It turned out to be the phone. Specifically the mini-USB port. Got a replacement and the issue is resolved. My phone was a refurbished model so I suspect whatever happened was likely the original issue with that device.
    09-09-2011 04:22 PM
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