Phone just keep on loading........... And will not restart!

  • Thread starter Thread starter WPCentral Question
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WPCentral Question

I lost my photo album that's why I restart but after restart, it keeps on Loading....... And it goes on for 30 minutes now! Pls help, I am traveling in the States without a phone! No maps either if the phone does not restart
 
Hold the volume down and power button for 15 seconds or until you feel the phone vibrate. Also, what is the model and OS? (8.0, 8.1, 8.1.1)
 

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