Why isn't my phone recognizing my Microsoft account password?

  • Thread starter WPCentral Question
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WPCentral Question

microsoft account requires attention

nokia lumia 920

After 8.1 software update phone does not recognise Microsoft account password, I can however login via internet explorer using this password.

Any help appreciated Hans
 

jmshub

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Apr 16, 2011
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Re: microsoft account requires attention

Do you have multi-factor authentication turned on in your Microsoft account? If so, you previously had to use an app password to log into your phone. Now, your phone can accept your regular password with 2FA.
 

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