Why isn't my Music app on my Windows Phone 8.1 (Lumia 920) showing my music?

[Windows Central Question]

Problems with Music app on Windows Phone 8.1 (Lumia 920)

Hi,
I have some problems with my Music app on Nokia Lumia 920 runninh WP8.1.
When I open this app,it cant show my songs and when I go either to the playlist or artist it just shows loading and nothing happens.When I close the app and try to open it again I can't (there is just thah green screen with headphones on it).I can't even listen to my musi.I tried soft reset,didn't help,I looked at the Store to see are there any updates,they aren't.What can I do?
Thanks

 

[BCH]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

I had same problem with my L920. Bought an 830 yesterday, and Music works perfectly. Benchmarks aren't telling whole story.

 

[jojoe42]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Hi,
I have some problems with my Music app on Nokia Lumia 920 runninh WP8.1.
When I open this app,it cant show my songs and when I go either to the playlist or artist it just shows loading and nothing happens.When I close the app and try to open it again I can't (there is just thah green screen with headphones on it).I can't even listen to my musi.I tried soft reset,didn't help,I looked at the Store to see are there any updates,they aren't.What can I do?
Thanks

Let the Music app do the loading. Also, try allowing Music to run in the background (settings > battery saver > Music > allow this app to run in the background) and let your phone charge overnight - I believe the music app will index itself if you let it run in the background

 

[TrueDelena4ever]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Let the Music app do the loading. Also, try allowing Music to run in the background (settings > battery saver > Music > allow this app to run in the background) and let your phone charge overnight - I believe the music app will index itself if you let it run in the background

I always charge it overnight and it runs in background (it always did). I waited for it load,but it can'.The app opens,but it's like it can't recognize my music.And the music is fine,because i have some other app where I can listen songs,except this one.
It's so annoying because I can't do anything on the phone that involves this app. I cant even buy songs.

 

[jojoe42]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

I always charge it overnight and it runs in background (it always did). I waited for it load,but it can'.The app opens,but it's like it can't recognize my music.And the music is fine,because i have some other app where I can listen songs,except this one.
It's so annoying because I can't do anything on the phone that involves this app. I cant even buy songs.

What happens when you let it load?

 

[TrueDelena4ever]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Nothing happens.That's the problem.It just stays the same.
It's just like this all the time

https://onedrive.live.com/?cid=3C2C94EFEA9C568C&id=3C2C94EFEA9C568C!9193&v=3

 

[jojoe42]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Nothing happens.That's the problem.It just stays the same.
It's just like this all the time

https://onedrive.live.com/?cid=3C2C94EFEA9C568C&id=3C2C94EFEA9C568C!9193&v=3

Try plugging your phone into a computer, then cut and paste your entire music contents into a folder on the desktop. Go to settings > storage sense > temporary files and clear those. Heck, you could even soft reset.THEN open the Music app, and it should pick up that there is no music on your device. Copy all the music back, and leave it overnight (would be my best bet).

What (I think) I'm trying to do is get the XBM app to re-catalog all your music, because obviously it's had an issue somewhere.

 

[TrueDelena4ever]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

I will try that.If that doesn't help,I'll just wait for another update for the app.Maybe it will help

 

[Estep16]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

That's why I never use Xbox Music. I've always stuck with MixRadio. More reliable, beautiful album art backgrounds while playing songs and the offline mixes. One of my most used apps by far. Only downside is no manual playlist creation on the device. Have to transfer them over via USB. Good luck resolving your music issues!

 

[pankaj981]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Try this: Reboot phone, go to storage sense >> let it recalculate the space and click on music >> manage >> let Xbox music open. From your screenshot looks like Xbox music is stuck in the reindexing process, the method posted forces reindexing again to happen. Try if it works

 

[TrueDelena4ever]

Re: Problems with Music app on Windows Phone 8.1 (Lumia 920)

Everything is fine now.
I did just like pankaj981 said and then I installed Mix Radio and played some song using that and then my Music app worked
Thank you all for helping