W
Windows Central Question
I'm considering sending off a Lumia to Microsoft for repair, I have an issue with my 1020's camera.
The phone itself has sentimental value, due to personal reasons, and whilst I'd really like the issue resolved, I know that sending it off for repair might mean a different, refurbished device comes back. With my prized and near-mint condition 1020, I don't like the idea of risking getting another second hand, worn and just different one back. I know it may seem stupid, it's just a phone after all, but I really would like to keep that exact 1020.
Do you reckon that including a note with the device, asking for repair only if possible and no replacement, (with the reasons explained as above and a request for the fixed/unfixed phone to be returned), would help ensure that regardless of whether the fault is fixed or not, the exact same phone will return? Am I asking too much of them, should it just be fixed entirely on their terms? I genuinely don't know.
Has anyone included a note or similar before and had their requests met?
If anyone could help me with this, it would be an enormous help. Thank you.
The phone itself has sentimental value, due to personal reasons, and whilst I'd really like the issue resolved, I know that sending it off for repair might mean a different, refurbished device comes back. With my prized and near-mint condition 1020, I don't like the idea of risking getting another second hand, worn and just different one back. I know it may seem stupid, it's just a phone after all, but I really would like to keep that exact 1020.
Do you reckon that including a note with the device, asking for repair only if possible and no replacement, (with the reasons explained as above and a request for the fixed/unfixed phone to be returned), would help ensure that regardless of whether the fault is fixed or not, the exact same phone will return? Am I asking too much of them, should it just be fixed entirely on their terms? I genuinely don't know.
Has anyone included a note or similar before and had their requests met?
If anyone could help me with this, it would be an enormous help. Thank you.