Can I get some help with a Backup problem?

[Peter Kollar]

Backup problem

Hello,

I got a back up problem, everything is just as explained here on the windows central - through managing files and deleting backups, but the solution unfortunately doesn?t work for me. Any idea what else could be wrong? Thanks, Peter

 

[jmshub]

Re: Backup problem

Hi Peter,

The blog post you reference is here: Error with your Windows Phone OS backups? Here is how to get them back on track | Windows Central

Where is your process failing? A little more information will help. Are you able to go into manage backups and delete the old backup?

You then restart your phone and go into settings, and backup. Does it let you start a new backup? Does it fail to complete this backup?

 

[Peter Kollar]

Re: Backup problem

Hi,

thanks for the answer.

As you wrote, I am able to manage the back ups, delete the back ups. When I start a new back up, it goes on till some 97% and then it ends with the Backing up settings problem. It says I am usin 202MB on One Drive, and that I haven?t backed up for 4 months.

Thanks for your advice!
Peter

 

[SamJHannan]

Re: Backup problem

Hi,

thanks for the answer.

As you wrote, I am able to manage the back ups, delete the back ups. When I start a new back up, it goes on till some 97% and then it ends with the Backing up settings problem. It says I am usin 202MB on One Drive, and that I haven?t backed up for 4 months.

Thanks for your advice!
Peter

I am literally in the exact same situation, even that it says 4 months. Would love to figure it out.

 

[jmshub]

Ok, try this:

Go to onedrive.com and sign in with the same Windows ID that you use to log into your phone. On the bottom left of the screen, click Get More Storage. In that screen, choose Device Backups.

You'll see a list of all devices that you have backed up on this account, Phones, Windows 8 laptops, tablets, etc. Delete your phone backup there.

Wait a little while, maybe 15 minutes, restart your phone, and go into settings > backup > apps + settings. Tap the back up now button and see if works for you there.

 

[Peter Kollar]

Tried it,

it went up to 99% and then it went as before :/ Getting little frustrated about this, searched lots of websites for the info, nowhere anything really helpful..

I will be thankful for any other suggestions.

Peter

 

[Harrie-S]

Tried it,

it went up to 99% and then it went as before :/ Getting little frustrated about this, searched lots of websites for the info, nowhere anything really helpful..

I will be thankful for any other suggestions.

Peter

As you already found out there not solution which works 100% of the time.

In another thread someone came to 97 % and when he checked on onedrive he saw the backup he made before.
So he did a hard reset and the restore worked perfect for him.
So my suggestion is go to onedrive and if you see the last backup you made go for the hard reset.

 

[Peter Kollar]

I tried the thing you mentioned, you were right, the restore seems to be complete and whats more, it backs up the phone now!

Thanks everyone!

Peter