Windows Phone Lost Almost All Functionality - Can Only Access Texts and Phone
Hello:
I have had a Nokia Lumia 1020 for about a year. I noticed about a month ago a few of my applications would not load. It would tell me that there was an error and that I had to either (a) buy the application; or (b) uninstall the application.
This only affected a few games at first (including Terraria which wiped a lot of hours of gameplay!). But it also, randomly, stopped happening to a few of my games (Tetris Blitz! for example).
Now the problem seems to have spread to critical core Windows applications. The first one I noticed was "Battery Saver." I will randomly get a warning that the application has stopped and that I should uninstall it or buy it. I can't uninstall it! Today the problem has spread to every single application on my phone. I can only access Messenger and Phone.
A soft reset requires me to wait about 20 minutes before my phone can be used. It takes about 10 minutes to identify the sim and about another 10 minutes before I can actually open messenger or the phone. Any attempt at any other application completely freezes the phone. I tried waiting 2 hours earlier today after clicking an application to see if it would eventually load, but to no avail.
The biggest concern is that I can't even access settings to try a hard reset. It's impossible to update. In fact, I haven't been able to update applications or my phone for a while now, either.
What are my options? Thanks for your help.
Lucas Cannon
Hello:
I have had a Nokia Lumia 1020 for about a year. I noticed about a month ago a few of my applications would not load. It would tell me that there was an error and that I had to either (a) buy the application; or (b) uninstall the application.
This only affected a few games at first (including Terraria which wiped a lot of hours of gameplay!). But it also, randomly, stopped happening to a few of my games (Tetris Blitz! for example).
Now the problem seems to have spread to critical core Windows applications. The first one I noticed was "Battery Saver." I will randomly get a warning that the application has stopped and that I should uninstall it or buy it. I can't uninstall it! Today the problem has spread to every single application on my phone. I can only access Messenger and Phone.
A soft reset requires me to wait about 20 minutes before my phone can be used. It takes about 10 minutes to identify the sim and about another 10 minutes before I can actually open messenger or the phone. Any attempt at any other application completely freezes the phone. I tried waiting 2 hours earlier today after clicking an application to see if it would eventually load, but to no avail.
The biggest concern is that I can't even access settings to try a hard reset. It's impossible to update. In fact, I haven't been able to update applications or my phone for a while now, either.
What are my options? Thanks for your help.
Lucas Cannon
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