No sound notification for new emails

[Windows Central Question]

I have a Lumia 640XL but no sound comes on email arrival. I read your Lumia post but cannot scroll to the correct page as it doesn't seem to exist on the 640.

 

[Maurizio Troso]

I have a Lumia 640XL but no sound comes on email arrival. I read your Lumia post but cannot scroll to the correct page as it doesn't seem to exist on the 640.

Which windows build you got?
Do you enabled app notificaion, disabled app privacy on lock screen, and changed app sound to anything but default?

 

[Chintan Gohel]

I have a Lumia 640XL but no sound comes on email arrival. I read your Lumia post but cannot scroll to the correct page as it doesn't seem to exist on the 640.

the volume also has to be above 0 :smile:

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[Superwall]

Windows 10 but I don't understand the rest of the questions. As you can see, I am an IT i.d.i.o.t!

I need instructions to be really simple and clear, if possible! before I went to W10, it worked fine under W8.1.