Failing to update Anniversary Update on Surface PRO 3 - overheating?

[Windows Central Question]

Hello,

I've been trying and failing to update Anniversary Update on Surface Pro 3.

Downloads, prepares, reboots and then, at about 14% of first step, it shows the thermometer gauge and shuts down.

When I power it on, it reverts to previous version of windows

I've tried it plugged in, plugged out, waiting a few minutes shutdown before starting in updating mode...

I don't know what to do

 

[abhishek singh21]

Hello,

I've been trying and failing to update Anniversary Update on Surface Pro 3.

Downloads, prepares, reboots and then, at about 14% of first step, it shows the thermometer gauge and shuts down.

When I power it on, it reverts to previous version of windows

I've tried it plugged in, plugged out, waiting a few minutes shutdown before starting in updating mode...

I don't know what to do

the thermometer gauge represents your surface pro is getting overheated and in order to prevent heat damage to the core hardware the device/bios shuts down your device. so first we need to fix the overheating issue and then can you continue with the update.

 

[Chintan Gohel]

Hello,

I've been trying and failing to update Anniversary Update on Surface Pro 3.

Downloads, prepares, reboots and then, at about 14% of first step, it shows the thermometer gauge and shuts down.

When I power it on, it reverts to previous version of windows

I've tried it plugged in, plugged out, waiting a few minutes shutdown before starting in updating mode...

I don't know what to do

when downloading the update, let it finish and then when it's just about to start installing - switch off internet

you can also try running the update troubleshooter: https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

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