My banking app wont install, says my phone is jailbroken!!

[Windows Central Question]

Hi guys.

I joined the insider program at the beginning of last year and whilst there have been a few niggles, the phone has behaved rather well however, this morning, when I went to use my banking app, the app said it was not available on "jailbroken phones"!! I have tried to leave the insider program to reboot and start again but Microsoft have now changed the options and you cannot leave it - any help would be appreciated.

Thank you

 

[aximtreo]

It would help if we knew what phone and OS version of the insider program you presently are using. The latest two versions 15002 and 15007 have been smooth for some and abominations for others; myself included.

Join the site so you can reply to posts and please give us as much info as you can on which app; etc.

 

[Skiiddy]

Has happened to me too.

Everything fine until the last insider update on my 950 XL using the Barclays app. Any number of restarts won't allow me to use the app, keeps saying my phone is jail broken!

any help appreciated

 

[a1mark]

Same here. 950XL fast insider ring (15031). Been like this for about four weeks. Barclays app says it won't work on jailbroken devices and I need to do a factory reset. Did that four times! No change. Bought new phone*, same model, still no joy. Shame because it's a great little app.

* previous pphone had badly broken screen so not the only reason )

 

[Centrifuge Games]

I've had this happen to me with the Barclays app occasionally, even on a 950 that's never installed an insider build (though it tends to work OK if you restart the app a few times). Could be that there's actually an issue with the app, rather than it being related to the insider program?

 

[Chippy757]

Same over here with the 950XL. I am pretty sure Barclays app used to work fine with Preview builds before but now when I went to latest one from production it just stopped. Coincidence?

 

[a1mark]

Still not working...

 

[Lee Power]

Maybe Barclays are just following the lead of other UK banks & dropping Windows phone?

 

[G4Grandad]

Can you access your account from the browser? I'm with Lloyds and Halifax, both apps were problematic before they were withdrawn but always accessible via Edge and still are.

 

[a1mark]

I've tried talking to Barclays but can't get any sense out of them on this subject

 

[TV3]

Same over here with the 950XL. I am pretty sure Barclays app used to work fine with Preview builds before but now when I went to latest one from production it just stopped. Coincidence?

Agreed, always hopped between fast/slow/release and it never impacted on the Barlcays Mobile Banking nor Pingit apps. Only the Creators Update (10.0.15063.251) has led to the "jailbroken" message.

 

[TV3]

Message received from Barclays this afternoon saying that they are aware of the Windows 10 Mobile Creators Update problem and their teams are working on a fix.