- Jul 29, 2013
- 3,417
- 0
- 36
My Surface RT was replaced last year due to corrosion. The replacement was consumated in Singapore and was hassle-free.
I found out much later on the replacement has a broken HDMI (no display) but I didn't go crazy as just brushed it off. However, in the course of time it developed a new problem cause byjust a guess, heat.

Since I'm going to Singapore again, I filed a service request which was granted and issued a Service Order last August 14 for the replacement. I checked the Service Order and to wreck my day, I found it cancelled. The exchange should happen tomorrow when I get to Singapore.
I wasn't informed about the cancellation, no reason, no email, and the CHAT option to contact Surface support is gone from the support web page.
I wanna say, no, I will say F&U Surface Support!!!
I found out much later on the replacement has a broken HDMI (no display) but I didn't go crazy as just brushed it off. However, in the course of time it developed a new problem cause byjust a guess, heat.

Since I'm going to Singapore again, I filed a service request which was granted and issued a Service Order last August 14 for the replacement. I checked the Service Order and to wreck my day, I found it cancelled. The exchange should happen tomorrow when I get to Singapore.
I wasn't informed about the cancellation, no reason, no email, and the CHAT option to contact Surface support is gone from the support web page.
I wanna say, no, I will say F&U Surface Support!!!