1. Dr.Nitun's Avatar
    Hello,

    After doing a reset using the Windows Device Recovery Tool app as a last resort, I am still finding issues upgrading to the 14393 build. I was able to download the update on my phone. But I am still stuck at 0% when it comes installation. Before using the Windows Device Recovery Tool option, I was trying to download and install for the last 1.5 days but the installation does not complete.

    I was able to get the installation up to 72% only to find out when I checked again a few minutes later, the progress returned to 0%. This is why I decided to try the Windows Device Recovery Tool app. Currently, the download of 14393 has been downloaded but am stuck at 0% installation progress (for the past 30min).

    Any suggestions here?
    04-08-2017 02:06 PM
  2. Dr.Nitun's Avatar
    Hello,

    An update...
    I checked with the phone a little while later and I received an error saying there was a problem with the installation. I went to check the OS Build and it was upgraded to 14393. Phone is extremely buggy so will be doing a reset again :(. I already exchanged this phone 1x already at the MS Store.
    04-08-2017 04:37 PM
  3. PerfectReign's Avatar
    Out of curiosity, did you update firmware also?

    Sent from mTalk
    04-09-2017 10:06 AM
  4. Dr.Nitun's Avatar
    Hello,I did update the firmware at the very beginning so that should not be an issue. Currently, my OS Build is 14393.693. When installing the latest OS Build update, I now get a message saying there were some problems installing updates. An error code of 0x800705b4 is given. I would hate to have to do another factory reset here. What do you think?
    04-10-2017 12:51 PM

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