Bluetooth phone quality

[lzicc]

My truck has bluetooth built in for music streaming and phone calls. When I connect my phone to my truck, the person I am talking to hears allot of noise/interference. On my I don't hear any interference, the call sounds clear. This just stated when I switch to my new 8x phone. When I had my Samsung Charge, there was never an issue with sound quality. The sound quality was good on both end. I don't understand how changing phones would have any bearing on this since the I am actually using the trucks built in speaker and mic.

When I stream music using my bluetooth, I don't have any issue's either.

Any ideas?

 

[ajua]

My old LG bluetooth earset is working fine with the 8X. The few phone calls I've made with it came out clear and I asked the other person's about the audio quality.
Perhaps you were talking with the truck windows opened. Wind can cause poor audio quality when calling. I will look into this by trying to use my bluetooth earset more and see if the audio is still good on my end.

 

[lzicc]

I made sure all the windows are closed and stuff like that. I may try to pair it up again with my car stereo.

 

[lzicc]

I tested this out today. I unpaired my phone then paired it again with truck radio via bluetooth. I made a call from my home phone to my cell phone that was connected to my trucks radio. The background noise was really bad when I was listening from my house phone. It was silent in the garage so there was no background noise. I don't know what could be causing this. The truck was in the garage and wasn't even running when I tested it.

 

[sportrckr]

My car also has bluetooth calling but I've never had anyone complain about the call quality, they've all said that they can hear me just fine.

 

[jaj324]

Same here. People can't even tell that I'm on my car BT.
Sent from my Blue AT&T 8x using Board Xpress

 

[lzicc]

I wonder if it could be a defective phone? My music streams just fine though over bluetooth.

 

[JerseySal]

Sent from my HTC 8X using Board Express

 

[oktoberrust11]

My truck has bluetooth built in for music streaming and phone calls. When I connect my phone to my truck, the person I am talking to hears allot of noise/interference. On my I don't hear any interference, the call sounds clear. This just stated when I switch to my new 8x phone. When I had my Samsung Charge, there was never an issue with sound quality. The sound quality was good on both end. I don't understand how changing phones would have any bearing on this since the I am actually using the trucks built in speaker and mic.

When I stream music using my bluetooth, I don't have any issue's either.

Any ideas?

I don't have any ideas, but I will say I'm experiencing the same issue. The difference in my Focus from my old Android phone to the 8X is apparently significant, as everyone I talk to on the 8X comments on how loud the background noise is.

 

[lzicc]

I tried my other vehicle's built in bluetooth and had the same issue. While on the call, if I mute the WP8, the static goes away. I'm on the phone now with Verizon tech support now. I'll let you know what we find out.

 

[lzicc]

After talking to Verizon, they feel that it is a hardware issue. I took the phone back to Best Buy and they exchanged it no questions asked. On my way home, I called my wife via my truck bluetooth and she said that the static is gone. I want to try a few more calls to make sure, but it sounds like it was a hardware issue. If things would change, I'll post back. I just find it hard to believe that streaming audio was fine.

 

[oktoberrust11]

Thanks for reporting back. I may do an exchange as well.

 

[brmiller1976]

The Bluetooth system in my FIAT connects really well, and the 8X delivers such a stunningly clear connection (sans static) that some callers think I've dropped because they don't hear any background hiss.

 

[lzicc]

Bad news, the issue is still there. On my way to work my wife called and she could here the static again. Not sure what to do at this point.

 

[lzicc]

After some thought, I remember that my wife said I sounded very loud over the bluetooth which got me thinking that maybe my car stereo bluetooth mic volume is up to high. I don't know if I can set the volume control for the mic, but I am going to go into the stereo bluetooth setup and see if there is a command to lower the volume. The mic volume being up to high could cause static/distortion.

 

[oktoberrust11]

I did a phone exchange for a different reason, and this phone has the same issue. Very loud background noise when I talk. Again, my Android phone (G2) did not have this issue.

 

[Sityos Vin]

maybe the problem is in the software and not the hardware.

 

[scottd34]

you could try working with htc tech directly, if its software then they would be in a better position to address it. Car bluetooth kits are very fussy so it could be something between that phones bluetooth version and that specific make/model car kit's firmware which is why nobody else using car kits sees the issue but youve had 3 phones that have it.

 

[lzicc]

Since exchanging the phone didn't fix it, has to be software. I am going to call HTC to see what I can find out.

 

[lzicc]

I sent HTC support an email on this issue and will see what they come up with. I will post back when I hear something.