12-24-2012, 03:51 PM #1
- 3 Posts
My 7 day old Blue Unlocked(India) HTC 8X just died on its own while it was kept in the pocket. Had gone out to lunch on Saturday and had kept the mobile in my pocket and when I exited the restaurant I noticed that the phone was dead. I didn't think much of it and thought the battery must have died but when I reached home I realized that the phone was not charging, not being detected by the computer, and even the volume down plus power button reset combination was not working
I called up HTC customer care and they told me to visit a Service Centre and get the phone replaced as it was within the 14 day replacement period but as Sunday was a holiday had to wait till Monday to visit the Service Centre.The Service Centre people were pretty helpful and gave me a Dead On Arrival Certificate without much questioning and now I have to go the shop I bought the phone from today to get the phone replaced. Hope it all goes smooth.
So the HTC service was quite smooth but the question is why did a 7 day old phone randomly die on its own? makes me question the quality of the product.....But on the other hand I am completely happy with the 8X and love it to the core so just wish this is a one-off incident. Has anybody else experienced such an issue?
12-25-2012, 06:26 PM #4
- 797 Posts
Go to the store, show them the certificate and give them your broken phone. Let them give you a document that you are entitled to a new 8X when it is available. A paid reservation document. That should be no problem. Try to have a clause that you can get a full refund if you don't get your phone within 20 days. Negotiate a little.
India no? Bribe the sales guy!
- 01-02-2013, 12:02 PM #5
IT HAPPENED TO ME TODAY! I was just listening to music in my car and my phone was connected to the aux port. when suddenly the music stopped and i was left confused. i plugged it to my car charger and the light wasn't on to indicate it was charging. now it's been 3 hours and i have lost hope...
what is going on?!
01-11-2013, 10:16 AM #6
- 290 Posts
I'm sorry to say that I need to add myself to the list. My phone died some point during the night with no previous warning or issues. It was working as I went to sleep and this morning, it was dead. After 4 hours charging, trying to see if it would come back to life, I came to the sad realisation that it was terminal.
I took it back to the Phones 4 U (UK) and they were absolutely fantastic. I don't know if the experience would have been different had the phone not been more than 30 days old (died on day 28) but after a brief conversation with their HQ support, they exchanged it in-store, like for like. This is despite the fact that I did not take out their Care plan. Thank-you P4U, u rock! I'm now finding out well the WP8 backup works, will write it up shortly.
- 01-13-2013, 06:47 AM #7
Mine died too today after just 2 days of usage. I left it with 70% on my bed. When I came back after 15 minutes it was off and I couldn't turn it on anymore. There is also no charging LED when plugging it in and the key-combos won't work either.
So I guess I have to return it.
- 01-15-2013, 11:15 AM #11
Mine died suddenly after 3 times of charging overnight. In the neherlands htc says they dont know of any problems with sudden death, on the internet however theres enough written about it.
The worst thing is that it takes 4 till 6 weeks to either replace or repair the carrier, shame on you HTC!!!!.
- 01-15-2013, 12:37 PM #12
Sadly. I have the same story with my 8X. At 4PM walking the floor at CES, it worked fine. Put it in my pocket and walked back to the hotel. When I got there, it was inert. Prior to that, it had been the best phone I ever had- no rebooting, fast, attractive. Loved it.
Verizon was great. While working a trade show had to have a phone. They arranged an Android loaner and sent me a refurb replacement, which was waiting for me when I got back from Las Vegas. Windows phone backup made it very easy to restore almost all my content. Still love the phone, but I'm definitely nervous.
Should have mentioned that I'd had it since it first came out on Verizon- almost two months.
Last edited by khollin1; 01-15-2013 at 12:44 PM. Reason: Added how long I've had the 8X.
01-15-2013, 12:55 PM #13
- 249 Posts
Typical HTC quality. Instead of paying Apple for every Android handset or spending money making basically three of the same phone Butterfly/DNA/M7, they should try actually investing some money in quality control for once in their life and concentrate on one phone for once.
- 01-25-2013, 07:41 AM #14
update: got my device back in one and a half week. they flashed new software, how they did that beats me cause I did not manage to do a software reset and therefore I thougt it would be impossible to get into the system.
Till now it works flawlessly but I am not convinced that the phone is not gonna black out on me again. Another thing that I find strange is that wireless charging is supported with verizon and not with other carriers, why not equip all htc 8x with wireless charging?. The design is wonderful but if it breaks down on me again this is the last htc I will buy ever.
- 01-26-2013, 03:01 PM #16
Mine died today. Very similar description as everyone else in this chain. I closed ie and thought phone went to sleep. I pushed button and tried to wake it but no response. I've held the button and attempted to restart but no response. I will research if there is any option for me to fix, but all appears that I must take it to the shop. I am disappointed to need to address an issue like this at all.
02-05-2013, 10:51 AM #18
- 2 Posts
i HAVE FACED EXACTLY THE SAME ISSUE WITH MY HTC WINDOWS PHONE X THE ONLY DIFFERENCE IS MY PHONE WENT DEAD AT TIME OF CHARGING AND I REALIZED ONLY WHEN I TOOK TOO MAKE A CALL AND IT WAS NOT RESPONDING TRIED TO DO HARD RESET BUT OF NO USE
AT PRESENT IT IS GONE IN THE SERVICE CENTER HOPE FOR A REPLACEMENT
IT SEEMS TO ME THERE IS SOME ISSUE WITH THE WINDOWS 8 OS AS OF NOW
- 02-15-2013, 08:45 PM #23
update: got my phone back, they did a boardswap and a software upgrade. I drained the battery a couple of times and now everything just seems to be alright. however I dont trust the phone anymore and have a pre paid around just in case. it seems to be a hard ware issue cause they swapt the hole thing.
- 02-16-2013, 12:24 AM #24
I have had three HTC 8x die on me in one week....The third went tonight after having it less then 24 hours. TMobile is being good about returning it but I am getting tired of reinstalling and configuring everything. I was very surprised to see the number of people having this issue. My first HTC 8x lasted 4 months, second lasted 4 days, third was less then 24 hours.
- 03-06-2013, 12:57 PM #25
Exact same problem. Now my 2nd phone has died. First time was when it was in my pocket... one second it was working, the next it was dead and every attempt to bring it to life was to no avail. The 2nd phone just now died while charging overnight. This is an amazing phone while it is working, but now having 2 completely die on me has made me lose confidence in it and am looking to switch to a new model.
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