I cannot get my HTC 8X connected to my works Exchange Server anymore. Here was the message our IT dept sent me regarding our troubleshooting. If anyone can help out, that would be appriciated.
Your device was synchronizing with your Exchange mailbox fine until we unchecked the ?Allow non-provisionable devices? box on Exchange. I double-checked, and we haven?t applied any updates to the servers since November 15, so updates are not the problem. Non-provisionable devices are devices that do not support the ActiveSync security policy in place. After unchecking the ?Allow non-provisionable devices? box you started receiving errors (I don?t remember the exact error message) when trying to configure synchronization with your Exchange mailbox. That implies that the device was unable to support our policies. We are currently using the following policies:
? Require password
? Allow simple password
? Minimum password length
? Time without user input before password must be re-entered
According to the ?Windows Phone 8 Exchange ActiveSync Overview? document all of these policies are supported by Windows 8 phones so your device should support our security requirements. I originally thought that Windows Phone did not support the last requirement in the list, but that was only true for pre version 8 devices.
The error code is 86000C2B
After this, I also started having trouble with my gmail connection. I'm receiving an error code of 85010013 on this now.
Up to a week and a half ago, I didn't have any email problems with this phone.
Your device was synchronizing with your Exchange mailbox fine until we unchecked the ?Allow non-provisionable devices? box on Exchange. I double-checked, and we haven?t applied any updates to the servers since November 15, so updates are not the problem. Non-provisionable devices are devices that do not support the ActiveSync security policy in place. After unchecking the ?Allow non-provisionable devices? box you started receiving errors (I don?t remember the exact error message) when trying to configure synchronization with your Exchange mailbox. That implies that the device was unable to support our policies. We are currently using the following policies:
? Require password
? Allow simple password
? Minimum password length
? Time without user input before password must be re-entered
According to the ?Windows Phone 8 Exchange ActiveSync Overview? document all of these policies are supported by Windows 8 phones so your device should support our security requirements. I originally thought that Windows Phone did not support the last requirement in the list, but that was only true for pre version 8 devices.
The error code is 86000C2B
After this, I also started having trouble with my gmail connection. I'm receiving an error code of 85010013 on this now.
Up to a week and a half ago, I didn't have any email problems with this phone.