NO voicemal in phone app

[Ken Nye]

There is no voicemail for me to see my voicemails. There is only a link a the bottom that dials vm.
anyone know a way to get it back? on my 930 insider win10 I just had to call VM once and then the tab appeared.

 

[Jeremiah Jilk]

Same problem... No Visual Voicemail on AT&T.

 

[sketchy9]

Have you actually received a voicemail? When I installed the W10 preview on my 830 I needed a pending voicemail and then I was prompted to set up VVM.

 

[sklinger83]

No Visual Voicemail here either. Went into a store, the rep removed my Visual Voicemail and had me set up my Voicemail box again. After receiving a voicemail post these actions, still no VVM.

 

[DLong4]

I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.

 

[PepperdotNet]

That is the current excuse they use because something is broken in their VVM when it comes to dual-sim phones. My unlocked, unbranded 1020 worked perfectly.

 

[Alain_A]

I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.

I have it on my L830...from ATT

 

[tai4de2]

VVM is not supported on dual-SIM WP devices. It's not a locked vs. unlocked thing.

 

[PepperdotNet]

I'm surprised to find this issue isn't in Feedback so I added it.

 

[scionluna]

@PepperdotNet, could you post the link? Visual voicemail is a convenience for me and far easier than basic voicemail.
I am very surprised that the 950 XL does not have it.

 

[intltrojan]

sorry for my ignorance. What/Where is "Feedback"

 

[Billy Cantor]

Unfortunately, from what I understand, Visual Voice Mail requires AT&T software (or at least AT&T provisioning) to be flashed into or pushed to a phone for Visual Voicemail to work. That is available on the AT&T retail Lumia 950s, but I have not found anyone who has been able to get VVM working on AT&T yet with an unlocked Lumia 950 or Lumia 950 XL.

PepperDotNet -- the Lumia 1020 was available through AT&T, so I suppose it is possible that they provisioned your unlocked device expressly to support it. But after searching a lot of forums and reviewing information from both AT&T and Microsoft, it seems that getting VVM to work on a non-AT&T phone is an exception to the rule.

I would really love VVM (and HD Voice if possible) on a Dual Sim Lumia 950. Would be awesome! If anyone is able to make this combo work, please let us all know.

 

[gerrymad]

I had to call AT&T this morning, as I had no voicemail service at all. The customer care rep explained that my voicemail had expired, and she re-added that service to my account so that callers can leave messages. Surprisingly, she indicated that because I had bought an unlocked phone rather than an AT&T phone, that there will never be visual voicemail on it, just the basic voicemail.

That is not the real issue. This is also a problem on T-Mobile with this phone. My last phone was an unlocked 1520.3 and before that I had an AT&T HTC 8X which I unlocked. Both of those phones had visual voice mail on T-Mobile. Even after a reflash and clean install of W10 my 1520 had visual voicemail. Locked vs unlocked is not the real issue here.

 

[robertre]

My voicemail went away when I get a new nano simm for my XL. I also lost LTE. I did an online chat with ATT and gave them the IME (or whatever it is called ) from my old 640 along with the simm number. I did not tell her I had it in 950XL. After she did her magic, I powered on the 950XL and my LTE came back and my voice mail came back as well, though I had to set it up. I did not get visual voice mail, though, and I hope that is not true what she said about it not ever showing up on the 950XL.

 

[tai4de2]

The built-in VVM is not supported on dual-SIM devices.

 

[joeonsunset]

VVM is not supported on dual-SIM WP devices. It's not a locked vs. unlocked thing.

Well since Microsoft advertises the 950 XL as normal, they should really either be planning an update to fix the issue or else include a caveat in their marketing that there is no visual voicemail.

 

[CX1]

Just talked to 3 different reps at MS Store over the phone. One claimed to be a manager. None of them had a clue if visual voicemail worked or not. One of them was "Googling", his words, to find the answer. What a complete joke of a product release.

 

[msirapian]

I'm surprised to find this issue isn't in Feedback so I added it.

Surprised you didn't find it, already reported this in English and French in Feedback (535 DS here)