I found this forum after seeking information about the 822. VERY UNHAPPY!!!!!!
On November 21st we ordered (by phone) 4 phones with the WOS, three of which are Nokia Lumia 822's. We also became Verizon customers for the first time, signing a two-year contract. We paid for 2-day shipping and it took them 6 days to arrive. Two of the 822 phones appear to function fine, the third however, has been a NIGHTMARE!!! Within days of activating, my husband's phone began shutting itself off. At first we thought it was something he was doing (as we'd never owned smartphones before), but finally he decided to call into Verizon about it and they sent him to Tech Support and they had him "soft-reset" the phone by pulling the battery out/back in. About 2 days later the same thing happened and he called again and again, they did the same thing. A couple of days later the phone began shutting off 2-3 times per day. Enough is enough, he called and asked for a new phone and was told it would ship right away. It took 6 days to get the phone and it is NOT new, it is refurbished. What???? We bought a NEW phone, we should get a NEW phone to replace the bad one, right?
We called and waged a war with the rep and she said they would arrange for a new phone to be available to my husband at the Verizon store. We don't have a local store so we agreed to drive the hour and a half this week to pick up a NEW phone. Just to confirm, my husband contacted the store we were going to and they had no record of what we were talking about. Time to call Verizon. We called them and they said they would call the store again and get it taken care of. Put on hold for 20 minutes, "Brian" comes back and says "sorry, but the store won't honor what we offered because you are outside of the 14-day window for returns. Are you kidding me? We called about the problem 3 times and kept being told to reset the phone. They should have said "Oh no, return that phone IMMEDIATELY and we will send you a new one!" They also said it was Nokia's policy NOT to issue us a new phone. We called Nokia and they said this is NOT true, that is Verizon's policy, not Nokia's. Verizon lied!
We called verizon back 3 times today and they said that even though we were sent a bad device, they are not obligated to give us a new one. AND if my husband keeps this refurb they sent on Monday and it starts to display issues, WE will have to pay a restocking fee of $35 to replace ANOTHER bad phone ... with ANOTHER refurb!
I have read up on Verizon's website about this phone and other people are having the same issue with the 822 powering off on its own and "Brandon" with Verizon even confirmed today that they are aware of issues such as this and they are "hoping for a resolution". Hoping? Really?????
from the time we first decided to get smartphones, I was against IOS and Droids. I did my research on WOS phones and was really excited about the Lumia 822 AND about becoming a Verizon customer. I am completely disheartened in the fact that neither Verizon nor Nokia will stand behind this product, even though BOTH companies appear to be well aware of the issue we have with this phone.
I would NEVER buy another Nokia phone and will NEVER sign with Verizon again. Even after 12 crappy years with Sprint, Verizon sucks worse.
On November 21st we ordered (by phone) 4 phones with the WOS, three of which are Nokia Lumia 822's. We also became Verizon customers for the first time, signing a two-year contract. We paid for 2-day shipping and it took them 6 days to arrive. Two of the 822 phones appear to function fine, the third however, has been a NIGHTMARE!!! Within days of activating, my husband's phone began shutting itself off. At first we thought it was something he was doing (as we'd never owned smartphones before), but finally he decided to call into Verizon about it and they sent him to Tech Support and they had him "soft-reset" the phone by pulling the battery out/back in. About 2 days later the same thing happened and he called again and again, they did the same thing. A couple of days later the phone began shutting off 2-3 times per day. Enough is enough, he called and asked for a new phone and was told it would ship right away. It took 6 days to get the phone and it is NOT new, it is refurbished. What???? We bought a NEW phone, we should get a NEW phone to replace the bad one, right?
We called and waged a war with the rep and she said they would arrange for a new phone to be available to my husband at the Verizon store. We don't have a local store so we agreed to drive the hour and a half this week to pick up a NEW phone. Just to confirm, my husband contacted the store we were going to and they had no record of what we were talking about. Time to call Verizon. We called them and they said they would call the store again and get it taken care of. Put on hold for 20 minutes, "Brian" comes back and says "sorry, but the store won't honor what we offered because you are outside of the 14-day window for returns. Are you kidding me? We called about the problem 3 times and kept being told to reset the phone. They should have said "Oh no, return that phone IMMEDIATELY and we will send you a new one!" They also said it was Nokia's policy NOT to issue us a new phone. We called Nokia and they said this is NOT true, that is Verizon's policy, not Nokia's. Verizon lied!
We called verizon back 3 times today and they said that even though we were sent a bad device, they are not obligated to give us a new one. AND if my husband keeps this refurb they sent on Monday and it starts to display issues, WE will have to pay a restocking fee of $35 to replace ANOTHER bad phone ... with ANOTHER refurb!
I have read up on Verizon's website about this phone and other people are having the same issue with the 822 powering off on its own and "Brandon" with Verizon even confirmed today that they are aware of issues such as this and they are "hoping for a resolution". Hoping? Really?????
from the time we first decided to get smartphones, I was against IOS and Droids. I did my research on WOS phones and was really excited about the Lumia 822 AND about becoming a Verizon customer. I am completely disheartened in the fact that neither Verizon nor Nokia will stand behind this product, even though BOTH companies appear to be well aware of the issue we have with this phone.
I would NEVER buy another Nokia phone and will NEVER sign with Verizon again. Even after 12 crappy years with Sprint, Verizon sucks worse.