- 05-27-2013, 10:03 AM #1
Hey guys, I have already exchanged my 928 three times for various reasons. Now I was finally happy with one and the buttons are actually pretty white which I was very happy with.
But now the phone is creaking and making sounds when I hold and put pressure on the phone towards the bottom and on the back. It happens when I hold the phone certain ways and a lot of times when I start to text.
Should I look past this and just be happy that there are no other defects? Or should I try another exchange?
I purchased the phone through my local Microsoft store.
- 05-27-2013, 06:01 PM #3
As for the slight creaking, I think that's normal. I wouldn't worry about it.
05-27-2013, 07:55 PM #9
- 66 Posts
- 05-27-2013, 10:24 PM #10
So guys, the creaking and clicking got worse, louder and more frequent, so my perfectionist self just had to exchange it. What a mistake. It sent me into a downward spiral of worse devices.
I got this grand idea that a black one would be better so I exchanged for a black one. That one had goopy buttons worse than the white ones. I got another black one and it had the most gunk behind the buttons out of all of them and when the phone vibrated it would sound like it was gonna fall apart.
So I was ready to just give up on the phone and wait for the problems to get cleared up. I felt embarrassed going into the store again. So I told the store manager that I was giving up, but to my surprise he offered one more replacement of a white phone.
I agreed with zero expectations and I'll be darned if this one isn't pretty much perfect. There is no gunk behind the buttons and the color is closer to white than yellow.
I believe this is phone #7, I'm pretty embarrassed to admit it. The other ones had problems ranging from gunk behind the buttons, loud and rattling vibration, creaky casing, light spots under the dark part of the glass, etc.
I will admit I got obsessed and it turned into a mission to find a good phone. After about the second exchange is when I felt obligated to find one worth my money. It did indeed become an obsession. Although I almost gave up.
Last edited by WizeGuyDezignz; 05-27-2013 at 10:42 PM.
- 05-28-2013, 01:54 AM #12
Last edited by coip; 05-28-2013 at 01:59 AM. Reason: added comment to OP
05-28-2013, 05:13 AM #13
- 3,042 Posts
05-28-2013, 05:47 AM #14
- 20 Posts
You talk about "gunk behind the buttons" I'm guessing your buying a "re-furbished" phone. I tend to be overly picky when buying expensive products too so I try to buy new as often as possible. If it has been been 7 phones and your still not satisfied I definitely recommend you just buy a $20 super basic phone (in the mean time) and save an extra pay check to get a brand new Nokia Lumia.
- 05-28-2013, 05:59 AM #15
Are you sure it's perfect? You better squeeze it from all directions and look at the seam between the screen and the case. lol
And it's amazing that I see threads about quality control issues on the 928 and 920 and yet people still want to say that Nokia has less problems than HTC. All phones have a certain percentage with issues and from these forums, Nokia certainly has some too. The main thing here, is that Verizon is awesome when it comes to defective devices!
- 05-28-2013, 08:31 AM #17
I've got battery problems with my 920, but im 'living' with it...when i should really be contacting Nokia to replace the device. my only concern, much like yours, was getting stuck in a game of devices getting worse after worse.Galaxy S6 -- Surface Pro 2
- 05-28-2013, 11:21 AM #18
As to my experience, it was much better than it could of been because of the Microsoft Store. I know this sounds like a plug, but I have absolutely no affiliation with Microsoft. They just did a fantastic job and were obviously very accommodating. After the second or third exchange I started feeling embarrassed to go in there again, but they really were understanding and made me feel comfortable.
- 05-28-2013, 11:25 AM #19
05-28-2013, 01:30 PM #20
- 13 Posts
I think the only one that should be embarrassed is Nokia. Their quality was not at all what I was expecting from the company that manufactured the concrete-crushing meme phone. I don't understand how so many devices shipped out with goopy backlit keys let alone any phone that has any of the physical side buttons being non-functional. I just don't see how they couldn't have noticed unless they didn't test the key at all.
I went direct through Verizon ordering online initially and went through 3 defective phones that were exchanged with no hassle at a local VZW corporate store. Spoke with both online, phone, and in-store reps, all of whom did not hassle me and even encouraged me to continue to replace as I should be happy with my purchase especially within the initial worry-free guarantee period. The in-store reps were the least friendly as they went right to working through the process after quickly confirming the problem. They were only slightly clumsy likely not having had much experience with Windows Phones let alone a just released product. I also received a credit to my account for the hassle.
I would suggest that if you receive a phone with anything that sounds, looks, or behaves defectively to get a replacement asap. Goopy keys? Not so much as that seems unfortunately common.
Also, before leaving the store, test the phone as much as you can. Each time I only checked for the defect I had previously only to hours later find that my replacement had a completely different problem.
- Test all of the physical buttons to make sure they work. Volume up, volume down, power/lock, camera half-press + full-press, and the three touch keys.
- Download an app to test the vibration motor for anything obvious.
- Inspect the glass for any bubbles, gaps, etc.
You could also test the led/xenon flash but I haven't heard of anyone having any issues with those yet. Note that if you do that the xenon doesn't fire in all lighting conditions.
- 05-29-2013, 02:26 AM #22
mine: the ceramic bezel of the camera lens protruded out way on the back, something most people wouldn't care about but I'm pretty anal-retentive
hers: crazy loud vibrator syndrome
(plus both had goopy windows keys)
The guy said, "Okay, hers I get but yours is a pretty minor cosmetic issue, but I guess you're still in your 14 days. The problem is that we only have 2 928s in stock, and they're still from the original shipment, so probably the same batch. But we're a really low-traffic store, so I recommend you go to the other store in town and they are one of the busiest in the state. They've probably gotten much more shipments of it."
So we drove 25 minutes to the next store and then waited another 40 minutes before a rep finally serviced us. The guy was ****. He also grilled me on the problems and said the same thing after I showed him the camera bezel and the windows button: "Those are really minor cosmetic issues. You can only swap phones one time for small cosmetic issues like that." And it was obvious that he was annoyed at me. This store only had 3 left in stock (he said they were also from the initial shipment, so maybe they're not really selling that well?), and he let me choose 2 of the ones I liked (1 for me, 1 for my wife).
Both phones are great: the camera bezels are flush, the vibrators work normally, hers has no goopy windows button at all and mine has just a tiny bit (much less than before). Regardless, I felt really bad doing it as I saw him put our 'old' phones back in the box and write "DOA" (dead on arrival) on it to send back (presumably to Nokia). They weren't DOA--99.9% of customers would've found nothing wrong with them, and now they're labeled duds. I'm sure Nokia will get them and think, "WTF? Who deemed these DOA?"
- 05-30-2013, 01:23 AM #24
Ok guys, I'm getting really tired of this and it's becoming ridiculous. This is my first Nokia device and they certainly aren't living up to their reputation of good build quality for me yet. I've never had this many issues with any of the countless phones that I have owned over the years.
And let me fist admit that I have obsessed about this, but all of my exchanges were real issues that should not be accepted.
I thought phone #7 was the winner but sadly it's not. The case is clicking and popping again in the same exact areas of a prior exchange. It's super annoying. And when the phone vibrates it sounds like it's gonna fall apart.
As much as I love this phone and WP8, I don't know where to go from here. Do I just give up and get a different phone? Do I wait and hope they fix these issues soon and do another exchange before my 30 days runs out (Microsoft Store)?
I'm so frustrated because I really love this phone. But I just simply can't live with a phone that makes noises every time I pick it up and that makes a loud noise every time I receive a text. Especially during a meeting.
- 05-30-2013, 12:57 PM #25
If you're not happy, take it back. Venting here might make you feel better, and I understand that, but at the end of the day, it won't make you HAPPY. I'm not saying you're wrong for venting - we all do it from time to time, but you ask for thoughts, so my thought is that if you're not happy with the phone, take it back.
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