Attention Required - Microsoft Account & dub-m.hotmail.com - Outlook Error

[mstfcck]

Hi everyone,

I am using Nokia Lumia 920, Windows Phone 8. When trying to sync Microsoft account, gives the following error message:

Outlook error
Last updated XX hours ago.
We're having a problem connecting to dub-m.hotmail.com. Contact a support person or your service provider.
Last tried XX minutes ago
Error code: 86000C09

You can find screenshots of error to attachments.

How Can I fix that? I searched to the same problem on internet. I found samething, but it's not work!
- http://forums.windowscentral.com/windows-phone-8/237462-microsoft-account-cannot-sync.html
- We're having a problem connecting to dub-m.hotmail.com Any - Microsoft Communityerror: 800488b2 live id attention required - Microsoft Community
- Attention Required - Windows Live password is incorrect Error - Microsoft Community
- Attention Required - Windows Live password is incorrect - It's - Microsoft Community

Help please...

 

[LMZR]

Try removing the account, or re add it.

 

[mstfcck]

How Can I remove microsoft account? There aren't no options on menu for remove, just sync :/

 

[Momchil Ignatov]

To remove the Microsoft account you will need to format your phone eg. reset it to the factory settings and lose all the information(pictures,videos,music...).
To reset it: go to settings>about and there is the button for resetting

 

[o0Nighthawk0o]

Looks like some others have had this problem. Try what this guy says:
http://forums.windowscentral.com/windows-phone-8/243457-microsoft-account-error-86000c09.html

Other suggestions I have seen is to check your data connections and make sure they are on, Cellular and/or WiFi. Or some have said to give it time as there may be an issue with the server.

Or:
https://skysphere.helpjuice.com/questions/52238-What-is-ActiveSync-error-86000C09

 

[getalex]

do this - go to messaging settings and turn off SMS and chat backup. Then try to sync, if that works let us know!

 

[mstfcck]

@Momchil Ignatov
I don't want to do reset. Because I try it and my phone is not installed again. So I gave the phone to warranty. :/ I dont want to try againg!

 

[Momchil Ignatov]

@Momchil Ignatov
I don't want to do reset. Because I try it and my phone is not installed again. So I gave the phone to warranty. :/ I dont want to try againg!

I am sorry to hear it. This was my suggestion. Good luck fixing this issue

 

[iamtim]

Try deleting the contact shown on you 2nd screen shot on both the device and server.

 

[mstfcck]

do this - go to messaging settings and turn off SMS and chat backup. Then try to sync, if that works let us know!

Thanks to everyone I turn off backup sms and chat.. The problem is resolved Thanks @getalex

 

[charmaine pawson]

mine was the date and time was wrong on my phone , i changed this and it was able to sync with everything

 

[Shaian Singh]

I was having this problem. I deleted the google account and re-synced the microsoft account. To delete, just hold on the desired icon and an option box will come up asking if you want to sync or delete...Hope this helps.