Hi all..
Firstly, lets just say.. This isn't a WP8 or Nokia bashing thread. I really love the handset and I'm sure WP8, although with it's issues will become big.
However.. I have now had three Lumia 920 handsets, all three have become faulty with various faults within 7-10 days of use. Such things as battery drain, camera not working, handset failing to switch on, constant resetting and the latest issue, my new handset wireless charging system failed. (i know it's a handset issue as a work mate put his nexus 4 on the stand and it charged)
I really wanted to start this thread so that all other business users that are thinking of jumping could have a quick input on the platform from someone that really has tried it.
Now I do agree, that there is a new OS fix coming out for two (maybe 3) of the above faults but in all honesty I've lost faith in the handset, especially as I use this for a business phone. A business phone HAS to be reliable. I travel the world with my phone, I need it to switch on and work. I can't be messing around with draining batteries, factory resets etc. Couple the above issues with the following:
1. Exchange sync doesn't sync correctly. When emails are deleted on the phone they don't sync until you physically press SYNC.. this just isn't acceptable as a business tool, regardless what MS tell us, ALL other platforms sync on deletion of emails which means all accounts are up to date. I've lost count the number of times i've deleted emails on my handset only to find they are still in my inbox when i open outlook. Doubling workload isn't a great way to encourage business to adopt this ecosystem.
2. Notifications are a bit hit and miss. Some work, some don't. The ones that do work disappear sometimes. Again, as a business user, I want to know if I have new emails in my account. The problem I have, lets say 10 emails are in my inbox, I look at the first one and reply to it. When I back out of the inbox, the tile doesn't show that i have 9 unread emails, it shows i have 0. This has to be wrong.. surely it should still say I have 9 unread ones.. a business needs this type of input.
3. Notification sounds. Again, as a business user, it would be very useful to have different sounds allocated to notifications. This way you don't need to keep looking at whats just arrived, the sound will tell you
4. One volume level for all.. Point blank fails.
5. I've encountered a few blue tooth issues in my car where the phone refuses to connect. it will happily send the contact details but will not connect the mobile signal to make / receive calls. (full strength signal on the phone).. On a positive note.. the sms read out / reply is fantastic... something i'm going to miss a lot.
6. Backing up and restoring. I have had big issues with backup and restore. It seems I'm able to backup ok but restoring is another thing altogether. If I have to perform a factory reset and trust me, I've done it many times over the last four weeks. The three handsets I've had have all failed to restore from a backup. now in fairness, I have to point out that I'm using an unlocked handset with an O2 UK sim. I'm not sure if this is the problem but if it is, again, MS should have thought, planned this ahead of release. When I factory reset with my sim in the phone. It goes through the set up process. At the point of it asking if you have a microsoft account (where the backup is stored), i enter the log in details but because the phone hasn't set up a wifi connection at this point, it tries to connect via mobile data connection which fails as the sim hasn't been set up either. I'm not sure in the contract handsets are different and they get some sort of data connection from the start making the restore function a possibility but the unlocked ones fail. So I have to complete the process and then load everthing back in one by one and set it all up again. Sorry, once or twice i will do this but I've had to factory reset many times over the last few weeks. MS could have easily corrected this process by asking a simple question at the very end of the set up process, once wifi / mobile data is set up. They could ask, would you like to restore your backup from the MS website. Yes or No.. simple.
There are quite a few more issues I've encountered but the above are the deal breakers for me as a business.
I've tried for many weeks to get the Lumia handsets to do what I need them to do. I really aren't bothered about music syncs, video syncs, facebook etc. I just what / needed an ecosystem that my business and all it's users could swap to. Sorry WP8.. you failed.
Best of luck to all users. I will miss some of the features of the phone and OS, I will not miss the unreliability and constant factory resets.
Ps.. I will definitely miss the wpcentral app.. fantastic piece of work..
Firstly, lets just say.. This isn't a WP8 or Nokia bashing thread. I really love the handset and I'm sure WP8, although with it's issues will become big.
However.. I have now had three Lumia 920 handsets, all three have become faulty with various faults within 7-10 days of use. Such things as battery drain, camera not working, handset failing to switch on, constant resetting and the latest issue, my new handset wireless charging system failed. (i know it's a handset issue as a work mate put his nexus 4 on the stand and it charged)
I really wanted to start this thread so that all other business users that are thinking of jumping could have a quick input on the platform from someone that really has tried it.
Now I do agree, that there is a new OS fix coming out for two (maybe 3) of the above faults but in all honesty I've lost faith in the handset, especially as I use this for a business phone. A business phone HAS to be reliable. I travel the world with my phone, I need it to switch on and work. I can't be messing around with draining batteries, factory resets etc. Couple the above issues with the following:
1. Exchange sync doesn't sync correctly. When emails are deleted on the phone they don't sync until you physically press SYNC.. this just isn't acceptable as a business tool, regardless what MS tell us, ALL other platforms sync on deletion of emails which means all accounts are up to date. I've lost count the number of times i've deleted emails on my handset only to find they are still in my inbox when i open outlook. Doubling workload isn't a great way to encourage business to adopt this ecosystem.
2. Notifications are a bit hit and miss. Some work, some don't. The ones that do work disappear sometimes. Again, as a business user, I want to know if I have new emails in my account. The problem I have, lets say 10 emails are in my inbox, I look at the first one and reply to it. When I back out of the inbox, the tile doesn't show that i have 9 unread emails, it shows i have 0. This has to be wrong.. surely it should still say I have 9 unread ones.. a business needs this type of input.
3. Notification sounds. Again, as a business user, it would be very useful to have different sounds allocated to notifications. This way you don't need to keep looking at whats just arrived, the sound will tell you
4. One volume level for all.. Point blank fails.
5. I've encountered a few blue tooth issues in my car where the phone refuses to connect. it will happily send the contact details but will not connect the mobile signal to make / receive calls. (full strength signal on the phone).. On a positive note.. the sms read out / reply is fantastic... something i'm going to miss a lot.
6. Backing up and restoring. I have had big issues with backup and restore. It seems I'm able to backup ok but restoring is another thing altogether. If I have to perform a factory reset and trust me, I've done it many times over the last four weeks. The three handsets I've had have all failed to restore from a backup. now in fairness, I have to point out that I'm using an unlocked handset with an O2 UK sim. I'm not sure if this is the problem but if it is, again, MS should have thought, planned this ahead of release. When I factory reset with my sim in the phone. It goes through the set up process. At the point of it asking if you have a microsoft account (where the backup is stored), i enter the log in details but because the phone hasn't set up a wifi connection at this point, it tries to connect via mobile data connection which fails as the sim hasn't been set up either. I'm not sure in the contract handsets are different and they get some sort of data connection from the start making the restore function a possibility but the unlocked ones fail. So I have to complete the process and then load everthing back in one by one and set it all up again. Sorry, once or twice i will do this but I've had to factory reset many times over the last few weeks. MS could have easily corrected this process by asking a simple question at the very end of the set up process, once wifi / mobile data is set up. They could ask, would you like to restore your backup from the MS website. Yes or No.. simple.
There are quite a few more issues I've encountered but the above are the deal breakers for me as a business.
I've tried for many weeks to get the Lumia handsets to do what I need them to do. I really aren't bothered about music syncs, video syncs, facebook etc. I just what / needed an ecosystem that my business and all it's users could swap to. Sorry WP8.. you failed.
Best of luck to all users. I will miss some of the features of the phone and OS, I will not miss the unreliability and constant factory resets.
Ps.. I will definitely miss the wpcentral app.. fantastic piece of work..
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