GSOgymrat
New member
I tried to order a Lumia 920 on AT&T's website twice and both times the order went through but when I checked the status it was "cancelled." I then went to the AT&T store for assistance in ordering the phone and the salesperson, who knew nothing about the Lumia 920, said he could order the phone but I would not get the free charging plate and he recommended I dial 611 on my AT&T phone for assistance. I called AT&T and spoke briefly with a representative who said she was transferring me to someone who could order the phone. After being on hold for a while I got a recording that said there was no one available to assist, gave an 800 number to call later and hung up on me! This was in the middle of the afternoon on a weekday. I called back later and was connected with a salesperson who was able to take my order. I had to pay full price for the phone, $449.00, and he had to consult a manager to decide if I could get the charging plate for free. I told him it was advertised on their website and he eventually said he had been given "special permission" to honor the offer. He also said the cyan model, which he insisted was pronounced "cayenne", was back ordered and I could expect it in December. Because of the backorder he was giving me free shipping. I will be surprised if this phone arrives at all.