My girlfriend and I went on a big trip around Europe recently, and she has a Lumia 1020 (I have a Lumia Icon). Over the last few months, she has not been able to back up her data, apps, photos, etc. properly. It has been hit or miss.
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
She can't back anything up and the only solution seems to be a hard reset, in order to get her phone to connect to her computer again.
And yes, we tried a different USB cable, computer, etc. and the problem seems to be with the device. The drivers are not downloading to the computer when she connects her device. MS suggests it could be the device.
Help?
Now, she wants to connect her phone to her computer to import the photos and videos to her computer. However, connecting her phone does nothing other than charge it. No prompt comes up, no device is recognized, not even in device manager. Nothing happens at all. It only charges.
Microsoft suggested a hard reset of the whole phone. But that would mean losing all of the data she has, including the very important photos from our trip. They suggested to back up to the cloud, but OneDrive backups have been unreliable, as only some of her photos actually get backed up, and when she tries to create a new backup of settings+apps, it gets to 100% and then says there was a problem and fails.
She can't back anything up and the only solution seems to be a hard reset, in order to get her phone to connect to her computer again.
And yes, we tried a different USB cable, computer, etc. and the problem seems to be with the device. The drivers are not downloading to the computer when she connects her device. MS suggests it could be the device.
Help?